Serving our customers

Ten items revealing how - as our customers have changed over the centuries - we have changed to meet their developing needs.

Explore the objects

The world's first overdraft was granted by the Royal Bank of Scotland.

Andrew Berkeley Drummond set out these rules for the good operation of his family bank, Messrs Drummond.

This design, issued by the Royal Bank of Scotland from 1826, was Britain's first double-sided banknote.

The vault this model represents was in National Bank of Scotland's head office.

This branch had recently been opened by London & County Bank.

This safe was issued by National Provincial Bank.

Card for use in the Royal Bank of Scotland's earliest cash dispensing machines.

Counter-top advertisement for Access credit cards.

Woody, the youngest in the family of piggy banks issued to NatWest's young savers.

For accessing NatWest's telephone banking service from a dial-only handset.