Overlay
Serving our customers
Ten items revealing how - as our customers have changed over the centuries - we have changed to meet their developing needs.
Explore the objects
1: Overdraft authorisation, 1728
The world's first overdraft was granted by the Royal Bank of Scotland.
2: Business rules, 1792
Andrew Berkeley Drummond set out these rules for the good operation of his family bank, Messrs Drummond.
3: £1 note, 1827
This design, issued by the Royal Bank of Scotland from 1826, was Britain's first double-sided banknote.
4: Model bank vault, c.1900
The vault this model represents was in National Bank of Scotland's head office.
5: Photo of Catford branch, 1908
This branch had recently been opened by London & County Bank.
7: Cash card, 1969
Card for use in the Royal Bank of Scotland's earliest cash dispensing machines.
8: Credit card advert, 1972
Counter-top advertisement for Access credit cards.
9: Piggy bank, 1984
Woody, the youngest in the family of piggy banks issued to NatWest's young savers.
10: Telephone tonepad, 1988
For accessing NatWest's telephone banking service from a dial-only handset.