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Our businesses

Retail Banking

We’re here for our customers every day and at every important life moment – whether they’re opening their first account, managing day-to-day expenses, buying their first home, saving for the future, or investing for the next generation. We’re focused on understanding our customers and supporting them to reach their financial goals. Our tailored insights, engaging products, skilled colleagues and digital and mobile experience provide personalised experiences to help our customers to improve their financial wellbeing.

Key 2023 numbers

Total income

£5,931m

2022: £5,646m

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Net loans to customers

£205.2bn

2022: £197.6bn

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Operating profit

£2,638m

2022: £2,824m

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Customer deposits

£188.0bn

2022: £188.4bn

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Return on equity

23.8%

2022: 28.6%

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Risk-weighted assets

£61.6bn

2022: £54.7bn

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Find out more about our Retail Banking business on page 45 of our Annual Report.

Private Banking

We serve the banking, lending and wealth management needs of UK-connected high net-worth individuals and their business interests through the Coutts brand. We also deliver the investment requirements of customers across NatWest Group through our Investment Centre of Expertise. Our Private Banking strategy continues to help our customers to meet their financial goals. Through our relationship-led, digitally enabled, proactive client engagement model, we aim to deliver good outcomes for our clients and manage their wealth responsibly, while supporting the wider NatWest Group to deliver on our strategy.

Key 2023 numbers

Total income

£990m

2022: £1,056m

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Net loans to customers

£18.5bn

2022: £19.2bn

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Operating profit

£291m

2022: £436m

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Customer deposits

£37.7bn

2022: £41.2bn

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Return on equity

14.8%

2022: 24.5%

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Risk-weighted assets

£11.2bn

2022: £11.2bn

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Find out more about our Private Banking business on page 46 of our Annual Report.

Commercial & Institutional

We provide specialist banking services and expert advice to a broad range of businesses, from supporting start-ups at launch to partnering with large companies and global institutions. We help our Commercial & Institutional customers achieve their financial goals and manage their risks, while navigating change, by providing financing, transaction banking, trading and risk management services.

Key 2023 numbers

Total income

£7,421m

2022: £6,413m

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Net loans to customers

£131.9bn

2022: £129.9bn

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Operating profit

£3,236m

2022: £2,547m

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Customer deposits

£193.4bn

2022: £203.3bn

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Return on equity

15.4%

2022: 12.2%

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Risk-weighted assets

£107.4bn

2022: £103.2bn

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Find out more about our Commercial & Institutional business on page 47 of our Annual Report.

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