Chief Transformation Officer
Jen was appointed as the Chief Transformation Officer in August 2020 and is responsible for executing the strategy to create the very best customer experience as well as managing the Group’s investment portfolio and efficiency.
Prior to joining the Group, Jen spent 15 years at Lloyds Banking Group in a variety of different roles including as Group Director, People and Productivity where she was a member of the Group Executive Committee responsible for HR, efficiency, sourcing, supply chain management and property. Prior to that she was the Group Organisation Design and Cost Management Director, Group Customer Services Director and MD Business Banking serving over a million small business customers. Before working in financial services, Jen worked in both the engineering and airlines sectors.
Jen is a non-executive director on the Board of Morgan Sindall Plc, a FTSE250 construction, housing, infrastructure and regeneration business. She joined the Council of City University, University of London in July 2020 and has sat on the boards of Lloyds Bank Corporate Markets and Kent Community NHS Foundation Trust.
Jen graduated from Oxford University and is mother to three children residing in Sevenoaks and London.