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Ulster Bank Ltd
Current reporting period
Firm name:
Ulster Bank Ltd.
Group:
NatWest Group.
Other firms included in this return (if any):
None.
Period covered in this report:
1 July 2020 to 31 December 2020.
Brands/ trading names covered:
Ulster Bank Ltd.
Ulster Complaints Data (PDF 65KB)
To put these figures into context:
- In H2 2020, complaints made to the Bank were down ~14% compared to H1 2020.
- Our 1,796 banking and credit card complaints stem from our one million accounts. This works out as two complaints per 1,000 relevant accounts.
- For every 1,000 home finance loans that we had outstanding, we received eight complaints.
- PPI complaints represent 96% of the general insurance and pure protection category.
Previous Reporting Period
1 January 2020 to 30 June 2020
Ulster Complaints Data (PDF 32KB)
To put these figures into context:
- In H1 2020, complaints made to the Bank were down ~58% compared to H2 2019.
- Our 2,095 banking and credit card complaints stem from our one million accounts. This works out as two complaints per 1,000 relevant accounts.
- For every 1,000 home finance loans that we had outstanding, we received eight complaints.
- PPI complaints represent 96% of the general insurance and pure protection category.