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Ulster Bank Ltd

Firm name:

Ulster Bank Ltd.

 

Group:

NatWest Group.

 

Other firms included in this return (if any):

None.

 

Period covered in this report:

01 January 2020 to 30 June 2020.

 

Brands/ trading names covered:

Ulster Bank Ltd.

Ulster Complaints Data (PDF 32KB)

To put the above figures into context:

  • In H1 2020, complaints made to the Bank were down ~58% compared to H2 2019.
  • Our 2,095 banking and credit card complaints stem from our one million accounts. This works out as two complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received eight complaints.
  • PPI complaints represent 96% of the general insurance and pure protection category.

 

Previous Reporting Period

01 July 2019 to 31 December 2019.

Previous Reporting Period Complaints Data (PDF 40KB)

To put the above figures into context:

  • In H2 2019, complaints made to the Bank were up ~15% compared to H1 2019.
  • Our 2,926 banking and credit card complaints stem from our one million accounts. This works out as three complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received eight complaints.
  • PPI complaints represent 99% of the general insurance and pure protection category.