Ulster Bank Ltd

Current reporting period

Firm name:

Ulster Bank Ltd.


NatWest Group.

Other firms included in this return (if any):


Period covered in this report:

01 January 2021 to 30 June 2021.

Brands/ trading names covered:

Ulster Bank Ltd.

The complaints are now reported with NatWest Limited

Previous Reporting Period

01 July 2020 to 31 December 2020

Ulster Complaints Data (PDF 64.9KB)

To put the above figures into context:

  • In H2 2020, complaints made to the Bank were down ~14% compared to H1 2020.  
  • Our 1,796 banking and credit card complaints stem from our one million accounts. This works out as two complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received eight complaints.
  • PPI complaints represent 96% of the general insurance and pure protection category.