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Ulster Bank Ltd

Current reporting period

Firm name:

Ulster Bank Ltd.

Group:

NatWest Group.

Other firms included in this return (if any):

None.

Period covered in this report:

1 July 2020 to 31 December 2020.

Brands/ trading names covered:

Ulster Bank Ltd.

Ulster Complaints Data (PDF 65KB)

To put these figures into context:

  • In H2 2020, complaints made to the Bank were down ~14% compared to H1 2020.  
  • Our 1,796 banking and credit card complaints stem from our one million accounts. This works out as two complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received eight complaints.
  • PPI complaints represent 96% of the general insurance and pure protection category.

Previous Reporting Period

1 January 2020 to 30 June 2020

Ulster Complaints Data (PDF 32KB)

To put these figures into context:

  • In H1 2020, complaints made to the Bank were down ~58% compared to H2 2019.
  • Our 2,095 banking and credit card complaints stem from our one million accounts. This works out as two complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received eight complaints.
  • PPI complaints represent 96% of the general insurance and pure protection category.