Hello [FIRST NAME],
Your Select account is ready to go. Here’s some information to help you make the most of your account. |
Start managing your money
We’ve got lots of tools to help you manage your money. With our mobile app you can check your credit score for free or Get Cash without your card. The app also lets you save with Round Ups. So, when you pay with your debit card, we’ll round up the amount to the nearest pound then send the spare change to your savings account. Find out more. |
|
Mobile app available to customers with compatible iOS and Android devices and a UK or international mobile number in specific countries. Credit score available, once opted in through the app, to customers aged 18+ with a UK address. Provided by TransUnion. Get Cash: withdraw up to £130 every 24 hours at NatWest, Royal Bank of Scotland (in Scotland), Ulster Bank NI and Tesco cash machines. You must have at least £10 available in your account and an active debit card (locked or unlocked). Rounds Ups available to customers with an eligible current account, instant access savings account and the mobile app. Once you've set it up, it'll automatically work with all debit card and contactless device payments (in sterling).
|
Set up your digital wallet
Not got your new debit card yet? No problem. It's been pre-loaded on to our app, so you can add it to your Apple Pay or Google PayTM digital wallet from there and start using it before your physical card arrives. |
|
Apple Pay available on selected Apple devices. Google Pay is a trademark of Google LLC, available on selected Android devices. Retailer limits may apply.
|
Make the switch
Update your details to get your salary or other income paid into your new account. If you haven't already, you'll also want to get regular payments like Direct Debits switched over ASAP. We can do this for you. |
|
This service is only available to switch current accounts. Any other products you have with your old bank won't be moved at the same time.
|
Need to talk to us? |
|
|
| If you’d like to chat to us about a particular product or your finances in general, you can book a face-to-face video check-in with one of our Senior Personal Bankers. They’re available 24/7.
|
|
|
|
|
| For day-to-day banking questions, just ask our digital assistant Cora. On our app, tap 'Help' then 'Message us'. |
|
|
|
|
| You can also pop into one of our branches or call us on 03457 888 444 (Relay UK 18001 03457 888 444). |
|
|
|
|
NatWest Check-in 24/7 available on demand, booked appointments service hours apply. Video Banking may be recorded. Compatible device needed.
|
We want to do it your way
We’ve created Banking My Way so we can flex our services to match your needs. Maybe you need additional support with banking because there’s been a change to your work, health or home life. Or maybe you’re hard of hearing or have a visual impairment.
Whatever you need, just tell us and we’ll take note. In the mobile app, tap the ‘My profile’ icon in the top right and select ‘Banking My Way’. In Online Banking, choose ‘Your details’. If it’s easier for you, call us on 03457 888 444 (Relay UK 18001 03457 888 444) or visit your local branch. |
|
|
Our Secure Banking Promise
This can help put things right if you've been a victim of fraud. As long as you've kept your security info safe, we promise to refund any money you've lost. But we have to work together – our top tip is to set up spend notifications so you can spot anything that doesn't look right straight away.
For more handy security tips, head over to our Security Centre. |
|
Important documents
Your Current Account Terms
Our Lending Commitments
Fee Information Document
We think you’ll be happy with your new account. But if you change your mind, you can cancel it up to 14 days from getting this email. Just contact us.
|
