Hello [FIRST NAME],
Your new Adapt account and card are ready to go. Here are a few tips to help you start looking after your money. You can also find out more about your account and how to make the most of it on our website. |
Grab your card |
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First up, sign your name on the back of your Debit Mastercard®.
Now you're ready.
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| Pay online or in shops with just a tap of your card. Smooth. Limits apply.
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| Add your card to your phone with Apple Pay (if you're 13 or over) or Google PayTM (if you're 16 or over). |
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| Take out money at any cash machine or Post Office®. |
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Forgot your card while out? No worries. Our app's Get Cash feature lets you take out money at any of our cash machines. Phew!
Get Cash: withdraw up to £130 every 24 hours at any NatWest or Royal Bank of Scotland (in Scotland) cash machine, as long as it's within your daily withdrawal limit. You must have at least £10 available in your account.
Apple Pay available on selected Apple devices. Google Pay is a trademark of Google LLC, available on selected Android devices. Retailer limits may apply.
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Get going with our app
Chilling with your mates. Going to see a film. Hitting the shops. Our app's budgeting tools could help you make your money last longer, so you can do more of the things you love. |
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App available to customers aged 11+ with a compatible iOS and Android devices and a UK or international mobile number in specific countries.
Please note some of our app features are only available to age 16+.
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Game on
Our MoneySense hub has games, videos and quizzes to help you learn more about money. |
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Need to talk to us? |
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| You can Zoom us for a face-to-face chat about money stuff, 24/7.
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| Or talk to our digital assistant, Cora, any time. If she's not got the answer, she'll pass you on to a human who does. |
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| You can also pop into one of our branches or call us on 03457 888 444 (Relay UK 18001 03457 888 444). |
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Video banking criteria apply. |
Yes way!
Banking My Way is a free service that lets you record any preferences or additional support you might need. For example, if you have a disability or need any extra support to use our services. This means you won't have to repeat stuff every time you get in touch with us.
Whatever you need, just tell us and we’ll take note. In the mobile app, tap the ‘My profile’ icon in the top right and select ‘Banking My Way’. In Online Banking, choose ‘Your details’. If it’s easier for you, call us on 03457 888 444 (Relay UK 18001 03457 888 444) or visit your local branch. |
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Ready to suss out the scams?
Sneaky scammers want your money. Getting wise to their latest tricks can help you keep it safe. See what's up and sharpen your anti-fraud skills on our MoneySense hub. |
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Important documents
Your Current Account Terms
Fee Information Document
Our Climate Policy
We think you’ll be happy with your new account. But if you change your mind, you can cancel it up to 14 days from getting this email. Just contact us. |
