For personal customers:

• Mortgage and loan repayment deferral for up to three months
• Customers can close fixed savings accounts to access cash with no early closure charge
• Refunds on credit card cash advance fees
• Customers can apply for increased temporary credit card limit
• Customers can request an increased cash withdrawal limit of up to £500
• Insurance teams have deployed field personnel in branded vehicles to the flooded areas to give immediate response & advice to customers
• Insurance teams have identified and made contact with vulnerable customers

For business customers:

• Loan repayment holidays
• Interest rate reductions
• Temporary emergency loans with no fees
• Overdraft facilities
• Working capital support
• Helping with financing strategies via access to specialist bank staff
• Customers with deposit balances in Notice and/or Fixed Term products have immediate access to cash before 31st March, with no penalty for immediate access, and credit interest will accrue to the date of balance withdrawal

Alison Rose, CEO NatWest Bank, said:

“We are helping customers and business owners affected by the recent flooding by providing additional credit or access to finance where needed, so they can concentrate on getting their homes or businesses back to normal. We would urge affected customers to get in touch with us, either by phone or in a branch, to discuss how we can help.”

Customers should call the following numbers or visit a branch:

NatWest personal banking 03457 888 444

RBS personal Banking
(with accounts in England) 0345 900 0400

NatWest Business Banking 03457 114 477

Subject to normal credit approval procedures. Repayment deferrals, holidays and reduced payments will continue to accrue interest therefore you may pay more in the long term

This information is not a financial promotion and is for media use only.


Our Updates
Supporting Individuals
Business banking
Personal banking
Press Release
scroll to top