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Supply chain

We strive to build a diverse and responsible supply chain with the aim to maintain fairness and transparency with our suppliers.

NatWest e-invoicing portal

NatWest provides registered suppliers with access to Oracle Supplier Portal, an online portal which enables electronic invoice submission and provides live visibility of Purchase Orders, Invoices and Payment status.

Visit the NatWest Supplier Portal to log in to e-invoicing.

Supply Chain Sustainability

NatWest Group Supplier Code of Best Practice


The Supplier Code of Best Practice “the Code” (formerly the Supplier Charter) provides guidance and outlines our expectations of suppliers. We expect the Code to evolve, with the aim of remaining a practical and accessible resource for those working with NatWest Group and its subsidiaries (NatWest Group operates through a number of subsidiaries which are separate legal entities within NatWest Group).

We ask all NatWest Group’s suppliers, direct and indirect, to meet or exceed the requirements of responsible business practice and behaviour set out in this Supplier Code of Best Practice (the “Code”). We understand, however, that different aspects of this Code will be more relevant to some suppliers than others. We expect suppliers to abide by applicable local and regional legislation and/or regulatory requirements are complied with in their own operations as well as in their value chains in addition to the points set out below. In each case, we describe our minimum expectations using the term “we expect”. In some areas, we aspire to meet certain standards and in these cases we use the term “we encourage”.

Alignment with the Code is a key consideration during tender evaluations and contract renewals. As part of the contracting process, we request suppliers to confirm acceptance of and commit to the expectation and recommendations for the duration of their contract

Refreshing our climate ambitions

We have an ambition to be net zero across our financed emissions, assets under management and operational value chain by 2050. This is aligned with the UK’s legal obligation to be net zero by 2050. Achievement of our climate ambitions and targets is dependent on a range of factors, including timely and appropriate government policy, technology developments, and on suppliers, customers and society supporting the transition.

Refer to the NatWest Group plc 2025 Climate Transition Plan Report for details on external dependencies and our approach to policy engagement and advocacy.

Scope 3 operational emissions

Our Scope 3 operational emissions have decreased by 47% since 2019. Supply chain emissions, which make up around 65% of our Scope 3 operational emissions, have fallen by 44% since 2019, driven by lower UK service industry emissions and changes in influenced spend(3), as we predominantly use spend-based methods. To sustain our momentum, we closely monitor year-on-year trends. We intend to continue driving supplier engagement by encouraging suppliers to make disclosures to CDP, to set science-based targets(4) and to adopt transparent transition plans up to 2030 and beyond.

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(2) Our operational emissions comprise greenhouse gas emissions Scopes 1, 2 and 3 (categories 1–14, excluding categories 8, 10 and 14) and does not include Scope 3 category 15 financed emissions. The reporting year runs from 1 October to 30 September

(3) Influenced spend refers to spend for purchased goods and services over which NatWest Group has direct control

(4) Science-based targets are emissions-reduction goals based on the latest climate science, ensuring the pace and scale of decarbonisation needed to keep global warming within internationally agreed temperature limits. They are self-reported by suppliers, and NatWest Group attributes a net-zero-aligned status to a supplier if they have a Scope 1, 2 and 3 science-based target.

Supply chain sustainability

In 2025, supply chain emissions(1) of 0.3 MtCO2e accounted for around 60% of our operational emissions, underscoring the important role of supplier engagement in achieving our 2030 ambitions.

While reducing these emissions is only partly within our control, due to supplier autonomy and market factors, proactive engagement remains critical to driving progress.

Since 2019, these emissions have reduced by 44%, driven primarily by lower UK service industry emissions and changes in influenced spend, as we predominately use spend-based methods.

As part of our commitment to responsible sourcing, we refreshed our Supplier Code of Best Practice (PDF, 577 KB), updating our climate- related expectations and responsible sourcing principles. We continue to use EcoVadis to assess supplier sustainability performance and encourage annual assessments. 66% of NatWest Group’s contracted supplier(2) spend have an active EcoVadis scorecard(3) or have submitted for reassessment. Collectively, supplier performance improved year-on-year, exceeding the EcoVadis global benchmark by 13%. In 2025, NatWest Group achieved EcoVadis gold status with a score of 80% (2024: 68%) placing us in the top 4% globally.

In 2025, as part of NatWest Group’s supplier decarbonisation maturity framework assessment, we engaged 329 suppliers representing the largest share of our 2024 supply chain emissions, covering 74%. 

Emissions disclosure

We continue to work closely with suppliers to obtain supplier-specific emissions data(4), reducing reliance on industry-level emission factors. Through CDP and annual reports, 43% of NatWest Group’s 2025 supply chain emissions was calculated using supplier-specific data, up from 39% in 2024. Increasing both the volume and quality of supplier disclosures remains a priority for 2026 and beyond, as it is important for enhancing transparency and enabling more accurate tracking of decarbonisation progress.

 

Net-zero-aligned supply chain

To further assess suppliers against the maturity framework, we initiated engagement on science-based targets with suppliers contributing most to our emissions. In 2025, 161 suppliers were deemed net-zero-aligned(5), representing 44% of 2025 supply chain emissions of 0.3 MtCO2e. Suppliers without Scope 1, 2 and 3 targets received tailored support via webinars, training and drop-in sessions, reinforcing the role of CDP and EcoVadis in driving progress and encouraging suppliers on their journey.

Our Stakeholders - Suppliers

We introduced a new AI-powered sustainability risk tool that enables NatWest Group to proactively assess and manage supplier risks. It integrates multi-source data and risk modelling to heatmap suppliers, identify emerging risks, and enhance transparency supporting regulatory compliance

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NatWest Group received the Gold Award from the Office of the Small Business Commissioner under the Fair Payment Code, recognising our commitment to ethical business and SME support. The award is given to organisations that pay over 95% of invoices within 30 days. 

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For more information on how we understand, and support stakeholders refer to P34

Related content

Read more about how we seek to promote and respect human rights through the continued implementation of policies and practices covering our colleagues, customers and suppliers.

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Read more about our ambition for a 70% reduction in Scope 1 and location-based Scope 2 emissions and a 50% reduction in Scope 3 operational emissions from applicable categories 1–14 by 2030, against a 2019 baseline, as well as our underlying progress.

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Read more about our Standard Purchasing terms.

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