Stakeholder engagement

Our business is made up of a network of relationships. Listening, engaging and partnering with stakeholders helps us to address our business impacts and improve outcomes for our customers.

Stakeholder focus areas

Engaging with our stakeholders is vital to the success of our business. It helps us improve outcomes for our customers, communities, and the environment. On pages 30 to 43 of our 2023 Annual Report and Accounts, we look at some of the ways that we supported our stakeholders’ needs in 2023.

For further information on how stakeholder considerations influenced the Board’s discussions and decision-making: refer to our Section 172(1) statement on pages 24 and 25, and in our Corporate governance report on pages 101 and 102.

Key ESG topics for our stakeholders

We understand the importance of responsible environmental, social, and governance (ESG) practices to our strategy and how our stakeholders play an essential role in ensuring we can succeed. We engage with our stakeholders to review the key ESG-related topics that matter most to them. 

Related content

Read more about how we strive to create value by balancing the different needs of our stakeholders.

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Read more about how we are working to embed and integrate the SDGs into our strategy.

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Read more about how the diverse awards we have reinforce our determination in aiming to make a difference for our stakeholders. 

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