Compliance and conduct

Our Code (English PDF, 25.8 MB) guides how we act ethically, responsibly and with integrity to deliver positive outcomes for our customers, communities and shareholders. In 2025, we refreshed Our Code to better reflect our evolved ambitions, our customers’ challenges and the macroeconomic trends that are shaping how we work. We used this opportunity to bring a number of policies under Our Code, giving colleagues a clear standard to maintain as we work together towards the same goals. It is hosted online, giving our colleagues one convenient place to find the information they need.  

In March 2025, we introduced the new NatWest Group behaviours. Through extensive engagement with the Group Executive Committee, senior leaders and focus groups across the bank, we explored what truly matters in how we deliver for customers and work together effectively. This insight informed the design of three clear behaviours that reflect our shared priorities and now guide how we drive performance across the organisation:

• We start with customers
• We raise the bar
• We own our impact

Our new behaviours provide a consistent benchmark for how colleagues work together, make decisions and deliver on our purpose and ambitions. They aim to reinforce a strong connection between individual contribution, team performance and enterprise priorities. We have embedded these behaviours into how we operate, from recruitment and onboarding through to performance, development and reward. 

Our policies inform how we do things. They support the colleague experience, meet our legal and regulatory obligations and ensure we manage risk in a way that protects our colleagues, customers and enables business continuity. Our Code, policies and the YES Check apply to all NatWest Group and subsidiary employees, third-party workers and suppliers undertaking work for the bank.

Please see our ESG policies and downloads repository for key policies and statements.