Mortgage Lending

Buy a home

• We help more than 1.3 million customers own their own home, lending a total of £193bn in mortgages to UK homeowners and landlords
• In 2023 we helped more than 157,500 new customers complete their mortgage application, totalling over £33bn worth of new lending.
• More than 48,500 of these customers were first-time buyers.
• We have grown our mortgage book by c.£5.9bn to c.£193bn in 2023, increasing our market share to 11.9% (+0.4%).
• Our investment in digital services enabled over 9,000 new customers to apply for a mortgage online.

Our EPC Lending Ambition

We have an ambition to support our UK mortgage customers to make their homes more  energy efficient, reducing their household bills and incentivise customers buying the most energy efficient homes. We have set an ambition that 50% of our UK mortgage portfolio has an EPC rating of C or above by 2030.

As at 31 December 2023 £140.8 billion, 67.6%, of the total residential mortgages portfolio had Energy Performance Certificate (EPC) data available (31 December 2022 –£138.8 billion, 68.3%), of which 44.1%(*) were rated as EPC A to C (31 December 2022 – 41.6%).

Across the Group we have a target to provide £100 billion climate and sustainable funding and financing between 1 July 2021 and the end of 2025. As part of this we aim to provide at least £10 billion in lending for EPC A and B rated residential properties between 1 January 2023 and the end of 2025.

In 2023 NatWest Group lent customers £3.9 billion to buy EPC A and B homes contributing significantly to our aim to provide at least £10 billion between 1 January 2023 and the end of 2025. This was made up of £3.7 billion in Retail Banking and £0.2 billion in Private Banking.

Customers have up to six months to secure their new deal. They can choose a product at any time during this period and still change to an alternative product if their circumstances change during the window.

Customers can manage these, and various other mortgage needs through multiple channels – digital, telephone or face-to-face advice.

All services and journeys (including digital) are subject to accessibility testing, and we remain focused on helping vulnerable customers.

We continue to proactively contact customers who are:

• Approaching the end of a fixed-term deal - potentially facing higher repayments - to outline the options available to them.
• Remaining on our standard variable rate (SVR) but may benefit from switching to an alternative product. We have additional contacts for those who may be financially stretched.
• On Interest-only mortgages, to offer support when considering their options to repay.
• On an offset account but not benefitting from the features of their offset facility.

In 2023 c.234,000 existing customers (including customers that we acquired from Metro Bank) coming to the end of their deal chose to take a new deal with us, with c.55% of these customers choosing to renew their mortgage digitally.