Our strategy is to grow our business by anticipating and meeting our customers’ needs, using data and technology to ensure we are simple to deal with, alongside a disciplined approach to cost, investment and capital allocation. Together these actions aim to deliver sustainable long-term value for our shareholders.
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![Person working in a workshop](/sustainability/_jcr_content/root/responsivegrid/singlearticle_189037/singlearticle/article_image.coreimg.jpeg/1660560532008/nw-group-small-business-bike-445x275px.jpeg)
Our purpose in action
- Message from our Director of Sustainable Banking
- Stakeholder engagement
- Our materiality assessment
- ESG ratings & benchmarks
- Awards and recognition
- External assurance
![Woman walking in a field of solar panels](/sustainability/_jcr_content/root/responsivegrid/singlearticle_189037_1424585124/singlearticle/article_image.coreimg.jpeg/1637143956949/ariel-view-of-solar-farm-445x275.jpeg)
Environment and Climate
- Our approach to climate change
- Climate and sustainable funding and financing
- Own operational footprint
- Biodiversity and climate change
![Group of children pond-dipping on a small bridge](/sustainability/_jcr_content/root/responsivegrid/singlearticle_copy_c/singlearticle/article_image.coreimg.jpeg/1594386917543/nw-group-children-outdoor-445x275px.jpeg)
Society
- Accessible banking
- Innovation & digitalisation
- Supporting customers in vulnerable situations
- Detecting and preventing financial crime
- Customer complaints
- Customer advocacy
- & more
![Person in a greenhouse with a clipboard](/sustainability/_jcr_content/root/responsivegrid/singlearticle_885455/singlearticle/article_image.coreimg.jpeg/1660562043143/lady-standing-with-plants1.jpeg)
Governance and Responsible Business
- Compliance and conduct
- Human rights and modern slavery
- Tax responsibilities and payment
- ESE and reputational risk management
- Equator principles
- Detecting and preventing financial crime
- & more