Health and safety

Most of our employees work in lower risk environments and are not exposed to significant occupational health and safety hazards. Nevertheless, we have a programme of initiatives in place to ensure that we continually improve our health and safety performance.

Although we recorded an increase in the overall Health and Safety related incidents/ accidents in 2023 (up 6.3% compared to 2022), this is in line with a significant increase in our building occupation levels post the pandemic, with some large offices seeing an increase of 75% in footfall as more colleagues use our premises. In comparison to pre-pandemic times (2019) there were 26% fewer accidents in 2023 The number of more serious and reportable accidents (RIDDORs) declined by 41.7% in 2023 demonstrating a strong overall approach to health and safety culture. 

We report health and safety incidents to the relevant authorities as required by legislation.

Read our health and safety performance in detail (PDF 239 KB)

Read our health and safety public policy statement (PDF 105 KB)

Awards and recognition

In 2023 NatWest Group received a ‘Highly Commended’ recognition at the Royal Society for the Prevention of Accidents (ROSPA) in the ‘Commercial & Business Services’ Industry Sector award for Occupational Health and Safety for the 9th consecutive year, along with the Gold Fleet Safety award for how we manage people driving on business. We were also finalists in the St Andrew First Aid Awards in 2023 for ‘Employer of the Year’, with NatWest Group also receiving Best Mental Health Strategy at the Employee Benefits Awards, and Best Mental Wellbeing Initiative at This Can Happen Awards, recognising the work NatWest has done to support bereaved colleagues in the workplace.

We are evaluated on our occupational health and safety performance by a number of ESG ratings companies. More information about how we performed as a bank in these ESG surveys is available on our ESG ratings and benchmarks page.


All employees are required to complete mandatory online health and safety training, which covers the key risks for all employees including fire safety, display screen equipment, manual handling and slips, trips and falls.  It includes specific content for people and building managers of their H&S responsibilities. The building manager section covers workplace management responsibilities and includes learning on asbestos, facades, fire emergency plans, risk assessments, emergency roles, and escape route checks. We also used the module as a vehicle to remind colleagues of the Fire Tag/Hi Vis evacuation system in selected buildings.

Specialist training includes:

  • Emergency training – including fire marshal and first aid training, carried out in line with local legal requirements
  • NatWest Group has a driver safety programme which includes risk-based training, and we have introduced post-incident training to support drivers that have experienced multiple collisions to support their ongoing business driving
  • Specialist health and safety training is carried out in higher risk areas, or for higher risk activities in areas such as our Cash and Coin Centres
  • Bespoke health and safety training programmes are in place for key roles including – the Institute of Occupational Safety & Health’s (IOSH) Managing Safely for Property Managers, IOSH Directing Safely for our Projects Managers, and Chartered Member IOSH and National Examination Board in Occupational Safety & Health (NEBOSH) qualifications for our Health and Safety professionals


In the UK, our Cash Operations teams follow the OHSAS 450001 standard.

Case Studies 2023

Ongoing development of new ways of working strategies for health and safety

  • As part of NatWest Groups ongoing commitment to support employees and customers, over 11,000 people managers have completed a new Mental Health learning module to improve understanding, provide support and ongoing management of Mental Health with the workplace
  • Improved process for allergies management implemented (including a new detailed risk assessment for office/branch working and events) – steps to follow and checklists updated
  • New Display Screen Equipment (DSE)/ Workstation assessment form for UK/ROI/Poland and India launched on Service Now, improved storage model for managers, and opens options for MI dashboards to provide greater trend insights in the future. Global applicability being developed to provide DSE oversight and completion MI for the whole of NatWest Group
  • Fire Evacuation chair process launched with first tranche of training completed. This supports staff and customers (in branches), where required, and ensures our branches remain inclusive and compliant.
  • In 2023 we launched a bank wide comms on the British Heart Foundation CPR promotion for the Revivr app and to celebrate the defibrillator replacement programme, as well as ongoing checks on defibs for battery and pads
  • Improved processes put in place to support night workers and colleagues who may have epilepsy– using GPL to flag for support and steps to follow
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Site audits

  • For Cash Operations, LRQA (our external auditor) performed an Audit for the ISO45001 H&S management standard and ISO14001 Environmental management standard- which were successfully renewed. New merged certification for 3 years.
  • H&S Risk Standard review completed - renamed from ‘Injury or Harm’, to ‘Inadequate Workplace Safety’, now includes requirements around mental health, in line with industry practice
  • An “important” finding was raised for the US in connection with landlord’s H&S/engineering activity and water standards not currently meeting US regulations. This issue is being remediated.
  • No H&S enforcement notices were received by the Bank in 2023
  • Completion of all statutory life safety inspections, and 8424 compliance inspections, delivered by an independent external body, to ensure safety and legal compliance requirements are met
  • 826 annual building (façade) inspections and 715 Fire Risk Assessments completed, to ensure our buildings are safe for occupancy
  • The Property Standards and Assurance team completed 108 assurance activities. There were no material issues identified
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Case Studies 2022

Case Studies 2021

Case Studies 2020