Media contacts

For general enquiries please try our contact us page. You can also write to us at 250 Bishopsgate, London, EC2M 4AA.

Our media teams are the primary spokespeople for NatWest Group and all its brands. We provide a 24 hour service to journalists. Journalists calling out of office hours with an urgent query for the Media Relations team should call +44 (0)131 523 4205. Out of hours calls will reach the NatWest Group Security Team, who will put you in contact with the duty press officer.

A full list of media contacts and teams, broken down by business, can be found below. The media team can only deal with enquiries from journalists. For general banking enquiries, please see Customer contacts and frequently asked questions

NatWest Group Financial Media Desk

The NatWest Group Financial media desk deals with enquiries relating to the Group as a whole, as well as key events in the calendar including financial reporting and market announcements.

Retail Banking Media Desk

The Retail Banking media desk provides proactive and reactive communications support in respect of the people, products and services of NatWest’s retail bank. It handles proactive consumer launches and deals with journalist enquiries on a range of personal banking issues including fraud & scams, the mortgage market and digital banking services.

Commercial & Institutional Media Desk

The Commercial & Institutional media desk handles all enquiries related to NatWest Group’s business customers. This includes entrepreneurs and SMEs, through to mid and large corporates, to institutional and international clients trading around the world.


The Media Campaigns desk deals with longer-term projects, events, visits and proactive initiatives across the bank.


The Coutts and Wealth Businesses team is responsible for protecting and enhancing the Coutts brand with the national, regional and international media in which Coutts operates.

Ulster Bank ROI

The Ulster Bank ROI media team deal with media enquiries relating to all the various business divisions of Ulster Bank ROI.