Working at NatWest Group
"We’re committed to continuing to ensure we have a motivated and inclusive workforce who are engaged and passionate about serving our customers"
Helen Cook, Chief HR Officer
In 2019 we have transformed our colleagues’ experience by deploying new digital tools. Workday was implemented as our digital HR platform in November 2019, including a mobile app, giving colleagues an experience on par with the digital experience our customers enjoy. We extended ServiceNow to improve how we respond to colleagues' queries, and our HR chat bot has expanded helping over 50,000 colleagues to answer their basic queries. These enhancements are enabling us to respond to the evolving world of work and needs of our colleagues.