Our People Pledge

At the start of 2020, we launched our People Pledge – a set of commitments made in response to what colleagues told us meant most to them.  Despite the challenges of 2020, we delivered against each of the promises, in many cases accelerating planned work, to provide a purpose-led response for colleagues.  Our 2021 pledge is split into five promises: Help you develop your skills; Support your wellbeing; Help customers thrive; Create inclusive and connected teams and Help you make a difference.

Download 2020 awards and recognition (PDF 165KB)

Creating a healthy culture

Our long-term success depends on us building and nurturing a healthy culture where colleagues are engaged, and where our working environment is underpinned by robust risk behaviours.

Building a more inclusive bank

We are proud to be building a diverse and inclusive bank which is a great place for all colleagues to work.

Our Employee Led Networks

We support a variety of employee organised and led groups - known as 'Employee Led Networks'. Our networks are sponsored by members of our Executive Committee and are made up of volunteer colleagues who play a key role in delivering, raising awareness of, and influencing our bank-wide inclusion strategy.

Supporting our colleagues

Employment practices

To support our colleagues to serve customers well, we need to create the best working environment possible. We support our colleagues through responsible employment practices.

Supporting early careers

We attract, select and hire the best apprentices, interns and graduates we can. This helps us build the skills and capabilities we need now and for the future.

Health and safety

Most of our employees work in lower risk environments and are not exposed to significant occupational health and safety hazards. Nevertheless, we have a programme of initiatives in place to ensure that we continually improve our health and safety performance.