Who we are
Who we are
- At a glance
  At a glance
  
  We are a relationship bank for a digital world. We champion potential; breaking down barriers and building financial confidence. Find out more about how we do that.
  
  Go to At a glance
  
  About NatWest Group
  
  Our businesses
  
  Our values
  
  Our history
  
  Where we do business
- Contact us
  Contact us
  
  It’s easy to get in touch with us. If you’re a customer, media, or an investor, use these details to contact us directly.
  Go to Contact us
  
  Contact us
  
  Customer contacts
  
  Investor contacts
  
  Media contacts
  
  Supplying goods and services
  
  Feedback and complaints
  
  Feedback and complaints
  
  How to complain
  
  Complaints data
  
  Whistleblowing
- Leadership & governance
  Leadership & governance
  
  Find out more about our Board of Directors and executive management team, and view key governance documents.
  
  Leadership
  
  Board of Directors
  
  Executive management team
  
  Governance
  
  Board and governance overview
  
  Group Audit Committee
  
  Group Board Risk Committee
  
  Group Performance and Remuneration Committee
  
  Group Sustainable Banking Committee
  
  Group Nominations and Governance Committee
  
  Technology and Innovation Committee
  
  Board inclusion policy
  
  Compliance statement and remuneration policy
  
  Auditor independence
  
  Our Subsidiaries
- Our brands
  Our brands
  
  How do we drive growth and support the financial lives of our personal, business and corporate customers? Through our brilliant banking brands. Check out the wide range of financial products and services we offer.
  Go to Our brands
  
  Our brands
  
  NatWest
  
  Royal Bank of Scotland
  
  Ulster Bank
  
  Coutts
  
  Child & Co.
  
  Drummonds
  
  Holt's
  
  Isle of Man Bank
  
  Lombard
  
  RBS International
  
  NatWest Markets
  
  FreeAgent
- Working at NatWest Group
  Working at NatWest Group
  
  Strong relationships with millions of customers are at the heart of our workforce. We are committed to having a motivated and inclusive workforce who are engaged and passionate about serving customers.
  Go to Working at NatWest Group
  
  Working at NatWest Group
  
  Diversity, equity & inclusion
  
  Employee Led Networks
  
  Health and Safety
Our purpose
Our purpose
- Our purpose
  Championing potential
  
  Our purpose is to champion the potential of people, families and businesses. Read more about the areas we can make the biggest impact in our customers’ lives.
  Go to Our purpose
  
  Areas of focus
  
  Enterprise
  
  Learning
  
  Climate
- Sustainable Banking
  Sustainable Banking
  
  Monitoring and managing ESG outcomes are an integral part of NatWest Group’s operating structure. It not only enables us to fulfil our commitments to our stakeholders, wider society and the environment, it also has a clear commercial imperative. Put simply, we believe our focus on ESG is a crucial component that allows us to create sustainable long-term value and generate consistent financial returns.
  Go to Sustainable Banking
  
  Overview
  
  Sustainable banking at NatWest Group
  
  Our operating environment
  
  Stakeholder engagement
  
  ESG ratings & benchmarks
  
  Awards & recognition
  
  External assurance
  
  Responsible business
  
  ESE & reputational risk management
  
  Equator Principles
  
  Soft Commodities Compact
  
  External commitments and reporting standards
  
  United Nations Sustainable Development Goals
  
  Business, human rights and modern slavery
  
  Tax responsibilities and payments
- Environment
  Environment
  
  We acknowledge the importance of climate change not only in our own operations, but in the lives of all our customers and wider society. Protecting and restoring our natural world can make a substantial contribution to both climate change mitigation and adaptation.
  Go to Environment
  
  Managing climate change
  
  Our approach to climate change
  
  Climate and sustainable funding and financing
  
  Biodiversity and climate change
  
  Managing our direct impact
  
  Own environmental footprint
- Society
  Society
  
  If our customers do well, if our economy does well and if our communities do well, then we all succeed. We have the potential to make a real difference to people’s lives.
  Go to Society
  
  Supporting customers
  
  Accessible banking
  
  Technology transformation & innovation
  
  Compliance & conduct
  
  Customers in vulnerable situations
  
  Detecting and preventing financial crime
  
  Privacy
  
  Security & fraud prevention
  
  How to avoid email fraud
  
  Spotting fraudulent notes
  
  Customer complaints
  
  Customer advocacy
  
  Supporting communities
  
  Enterprise
  
  Financial capability
  
  Giving & volunteering
  
  Mortgage lending
  
  Supply chain
- ESG Policies and Downloads Repository
  ESG Policies and Downloads Repository
  
  We’ve got information on topics such as employing staff and business planning. Take a look at our reports and policies.
  Explore policies & reports
Investors
Investors
- Investing in NatWest Group
  Investing in NatWest Group
  
  We are building a simple, safe & more customer focused bank.
  Visit the Investors homepage
  
  Recent financial results
  
  Annual Report
  
  Legal structure
  
  Credit ratings
  
  Investor contacts
  
  View our latest financial results
- Results & Events
  Results & Events
  
  View the financial results of NatWest Group and our subsidiaries alongside other presentations to investors.
  Visit the Results Centre
  
  Latest financial results
  
  Results archive
  
  Events & presentations
  
  Financial calendar
  
  Visit the Results Centre
- Regulatory News
  Regulatory News
  
  Read our recent company announcements and search the archive for historic filings.
  Explore this section
  
  Company Announcements
  
  SEC Filings
  
  Sign up for e-mail alerts
- Shareholder Hub
  Shareholder Hub
  
  Manage your shareholding online or view information on shareholder meetings, the share price and dividends declared.
  Explore this section
  
  Share data
  
  Share price
  
  Share price calculator
  
  Dividends
  
  Equity ownership statistics
  
  Corporate actions
  
  Manage your shareholding
  
  Access your shareholding online
  
  Shareholder meetings
  
  Shareholder events
  
  Shareholder FAQ's
  
  Sign up for e-comms
- Fixed income
  Fixed income
  
  Find out more about our credit ratings and issuance across the Group including Green, Social and Sustainable bonds.
  Explore the Fixed Income section
  
  Company legal structure
  
  Credit ratings
  
  Fixed income presentations
  
  Unsecured securities documentation
  
  Green, Social & Sustainable bonds
  
  Issuance plan
  
  Securitisations
  
  Covered bonds
  
  Our Readiness for Resolution
- ESG Disclosures
  Environmental, Social and Governance Disclosures
  
  Read about our purpose in action and view our recent disclosures on environmental, social and governance issues.
  Explore ESG Disclosures
News & Media Centre
News & Media Centre
- Our News
  Our News
  
  Find out more about our latest news.
  Go to Our News
  
  Search all news and insights
  
  Covid - how we are supporting our customers
  
  Helping customers tackling the climate challenge
- Media Centre
  Media Centre
  
  Find all media contacts and resources from NatWest Group.
  Go to Media Centre
  
  Media contacts
  
  Photo library
Careers
Careers

Overlay

Customer contacts

We want to make it as easy as possible for you to get in touch with us.

If your enquiry relates to a particular NatWest Group brand, please choose from the list below.

NatWest

NatWest Personal Banking

NatWest Private Banking

NatWest Business & Commercial

Royal Bank of Scotland

Royal Bank of Scotland Personal Banking

Royal Bank of Scotland Private Banking

Royal Bank of Scotland Corporate

Royal Bank of Scotland Business & Commercial

Ulster Bank

NatWest Markets

Coutts

Isle of Man Bank

NatWest International

RBS International

Adam & Company

Lombard

Need something else?

Frequently Asked Questions