Who we are
Who we are
- At a glance
  At a glance
  
  We champion potential and help people, families and businesses to thrive. By staying safe, simple and smart, we help our customers succeed in the UK and beyond. We’re strong. We’re focused on working together. We deliver on promises.
  Explore this section
  
  Our values
  
  Our history
  
  Where we do business
- Contact us
  Contact us
  
  It’s easy to get in touch with us. If you’re a customer, media, or an investor, use these details to contact us directly.
  
  Contact us
  
  Customer contacts
  
  Investor contacts
  
  Media contacts
  
  Supplying goods and services
  
  Feedback and complaints
  
  Feedback and complaints
  
  How to complain
  
  Complaints data
- Leadership & governance
  Leadership & governance
  
  Find out more about our Board of Directors and executive management team, and view key governance documents.
  
  Leadership
  
  Board of Directors
  
  Executive management team
  
  Governance
  
  Board and governance overview
  
  Group Audit Committee
  
  Group Board Risk Committee
  
  Group Performance and Remuneration Committee
  
  Group Sustainable Banking Committee
  
  Group Nominations and Governance Committee
  
  Technology and Innovation Committee
  
  Board inclusion policy
  
  Compliance statement and remuneration policy
  
  Auditor independence
- Our brands
  Our brands
  
  How do we drive growth and support the financial lives of our personal, business and corporate customers? Through our brilliant banking brands. Check out the wide range of financial products and services we offer.
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  Our brands
  
  NatWest
  
  Royal Bank of Scotland
  
  Ulster Bank
  
  Coutts
  
  Adam & Company
  
  Child & Co.
  
  Drummonds
  
  Holt's
  
  Isle of Man Bank
  
  Lombard
  
  RBS International
  
  NatWest Markets
- Working at NatWest Group
  Working at NatWest Group
  
  Strong relationships with millions of customers are at the heart of our workforce. We are committed to having a motivated and inclusive workforce who are engaged and passionate about serving customers.
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  Working at NatWest Group
  
  Creating a healthy culture
  
  Building a more inclusive bank
  
  Supporting our colleagues
  
  Employment practices
  
  Performance and reward
  
  Health and safety
Our purpose
Our purpose
- Our purpose
  Championing potential
  
  Our purpose is to champion the potential of people, families and businesses. Read more about the areas we can make the biggest impact in our customers’ lives.
  Explore this section
  
  Areas of focus
  
  Enterprise
  
  Learning
  
  Climate
- Sustainable Banking
  Our approach
  
  We’re taking big steps to build a more sustainable bank. And we’re focused on becoming a more responsible company. Our brands and our people do business in a safe, simple, smart and sustainable way.
  Strategic Report 2019
  
  Overview
  
  Sustainable banking at NatWest Group
  
  Our operating environment
  
  Stakeholder engagement
  
  ESG ratings & benchmarks
  
  Awards & recognition
  
  External assurance
  
  Responsible business
  
  ESE & reputational risk management
  
  Equator Principles
  
  Soft Commodities Compact
  
  External commitments
  
  United Nations Sustainable Development Goals
  
  Business, human rights and modern slavery
  
  Tax responsibilities and payments
- Environment
  Environment
  
  In order to help drive the UK transition to a low carbon economy, it takes bold actions. Find out about our commitments to reduce our own carbon footprint.
  
  Managing climate change
  
  Our approach to climate change
  
  Climate and sustainable finance
  
  Managing our direct impact
  
  Operational environmental footprint
- Society
  Serving customers
  
  Accessible banking
  
  Technology transformation & innovation
  
  Compliance & conduct
  
  Safeguarding customers
  
  Customers in vulnerable situations
  
  Privacy
  
  Security & fraud prevention
  
  How to avoid email fraud
  
  Spotting fraudulent notes
  
  Customer complaints
  
  Customer advocacy
  
  Supporting communities
  
  Enterprise
  
  Financial capability
  
  Giving & volunteering
  
  Mortgage lending
  
  Supply chain
- Case studies
  Case studies
  
  Read our stories to learn how we’re building a more sustainable bank. Discover the successes and experiences of real-life customers. Find out how we help with employing staff, business planning and ways to borrow for business.
  Take a look at our case studies
- Downloads
  Downloads
  
  We’ve got information on topics such as employing staff and business planning. Take a look at our reports and policies.
  Explore policies & reports
Investors
Investors
- Investing in NatWest Group
  Investing in NatWest Group
  
  We are building a simple, safe & more customer focused bank.
  Visit the Investors homepage
  
  Annual Report
  
  Investor Factbook
  
  Legal structure
  
  Credit ratings
  
  Investor Contacts
  
  View our latest Results
- Results & Events
  Results & Events
  
  View the financial results of NatWest Group and our subsidiaries alongside other presentations to investors.
  
  Latest financial results
  
  Results archive
  
  Events & presentations
  
  Financial calendar
  
  View our latest Investor Factbook
- Regulatory News
  Regulatory News
  
  Read our recent company announcements and search the archive for historic filings.
  
  Company Announcements
  
  SEC Filings
  
  Sign up for e-mail alerts
- Shareholder Hub
  Shareholder Hub
  
  Manage your shareholding online or view information on shareholder meetings, the share price and dividends declared.
  Explore this section
  
  Share data
  
  Share price
  
  Share price calculator
  
  Dividends
  
  Equity ownership statistics
  
  Corporate actions
  
  Manage your shareholding
  
  Access your shareholding online
  
  Shareholder meetings
  
  Shareholder events
  
  Shareholder FAQ's
  
  Sign up for e-comms
- Fixed income
  Fixed income
  
  Find out more about our credit ratings and issuance across the Group including Green, Social and Sustainable bonds.
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  Issuance plans
  
  Credit ratings
  
  Fixed income presentations
  
  Securitisations
  
  Unsecured securities documentation
  
  Covered bonds
  
  Green, Social & Sustainable bonds
  
  Legal structure
News & insights
News & insights
- Latest News
  News & insights
  
  Be the first to hear our latest news, ideas and initiatives from NatWest Group and our other brands.
  Explore this section
  
  Covid 19 - supporting our customers
Careers
Careers
- Careers at NatWest Group
  Careers at NatWest Group
  
  Our people give our bank quality and strength – this is reflected in the support and development we give them.
  Explore this section

Overlay

Customer contacts

We want to make it as easy as possible for you to get in touch with us.

If your enquiry relates to a particular NatWest Group brand, please choose from the list below.

NatWest

NatWest Personal Banking

NatWest Private Banking

NatWest Business & Commercial

Branch sale helpline: 0800 210 0214

Royal Bank of Scotland

Royal Bank of Scotland Personal Banking

Royal Bank of Scotland Private Banking

Royal Bank of Scotland Corporate

Royal Bank of Scotland Business & Commercial

Ulster Bank

NatWest Markets

Coutts

Isle of Man Bank

NatWest Offshore

RBS International

Adam & Company

Lombard

Need something else?

Frequently Asked Questions