Speaking up is valued at NatWest Group. It is part of our culture and key to becoming a Purpose-led organisation.

We want all our colleagues to feel confident to raise any concerns they have about employee wrongdoing or misconduct without fear of retaliation.

‘Speak Up’ is the bank’s whistleblowing service, which enables colleagues to report concerns in confidence (and anonymously if preferred). The reporting service is operated by an independent third on behalf of NatWest Group.

There is no definitive list of what can be reported via Speak Up – we want to know about any concern’s colleagues have about wrongdoing or misconduct that affects NatWest Group, its customers, employees, shareholders or the general public.

Our Speak Up Policy (PDF 167KB) sets out our commitment to protect anyone raising a genuine concern, even if the concern raised is considered to be unsubstantiated (not proven) after investigation.

All whistleblowing concerns are fully investigated as appropriate. Where concerns are substantiated, recommendations are made for remedial action, this can include changes to processes and controls as well as disciplinary actions. Furthermore, the harassment, victimisation or discrimination of anyone raising a genuine concern will be viewed as a disciplinary matter.

The NatWest Group Audit Committee (GAC) monitors the effectiveness of the Group’s whistleblowing process and receives updates on the volume of whistleblowing reports and any common themes. The GAC Chairman acts as the Group’s whistleblowing champion.

Creating a healthy culture

In 2020, our colleague opinion survey, Our View, has shown the highest ever scores for colleagues feeling safe to speak up and understanding how to raise concerns within their business.

Reporting in 2020

*Qualification against the NatWest Group Speak Up policy

Raising concerns

Employees and suppliers can raise concerns about employee wrongdoing or misconduct internally by going to Policies > Risk & Security > Speak Up on the bank’s intranet.