Our strategic framework

Serving our customers every day

We champion potential, helping people, families, and businesses to thrive.


Our strategy is to grow our business by anticipating and meeting our customers’ needs, using data and technology to ensure we are simple to deal with, alongside a disciplined approach to cost, investment and capital allocation. Together these actions aim to deliver sustainable long-term value for our shareholders.

We are informed by the needs of our stakeholders

We aim to balance the different interests of our stakeholders in all decision making.

Our values are central to how we work together to deliver our strategy

Creating a positive impact

From supporting the day-to-day financial needs of 19 million customers to the other positive impacts we can have.


We have made helping to address the climate challenge and supporting our customers in their transition to net zero a key strategic priority.

Read more on pages 48 to 59 and in our 2023 Climate related Disclosures Report.

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Our ambition is to remove barriers to enterprise and to provide businesses in the UK the support they need to grow.

Read more on pages 41 to 42 and in our 2023 ESG Disclosures Report.

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We are helping people to take control of their finances, to make the most of their money, safely and securely – now and in the future.

Read more on pages 32 to 34 and in our 2023 ESG  Disclosures Report.

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Our 2023 reporting suite:

Natwest Annual Report 2023

Annual Report and Accounts 2023

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Climate-related Disclosures Report 2023

Climate-related Disclosures Report 2023

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Environments, Social and Governance (ESD) Disclosures Report 2023

Environmental, Social and Governance (ESG) Disclosures Report 2023

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