We have operational resilience plans in place that reflect guidance from Public Health Authorities to ensure we can continue to serve you.

Personal customers

For our personal customers we have put a range of measures in place to help support those experiencing financial difficulties as a result of the outbreak:

• Payment holidays on Mortgages, and Loan deferral for up to three months

• Early closure of fixed savings accounts to access cash with no early closure charge

• Refunds on request for credit card cash advance fees, where you've needed to access cash in an emergency

• You can apply for an increased credit card limit

• You can request an increase in your Debit Card cash withdrawal limit of up to £500

Find out more here:


Royal Bank of Scotland


Business Customers

For our business customers who have been impacted by coronavirus, please see our Coronavirus guide to the practical steps you can take to help your business, and how we can help.

That support may include loan repayment holidays, interest rate reductions, temporary emergency loans with no fees or immediate access to deposit balances with no penalty.

We’ve also announced £5bn of Working Capital Support for those businesses that will see disruption as a result of Covid-19.

For more information about the £330bn package announced by the Government on Tuesday 17th March, we are working with HM Treasury on the details of the scheme.

You can find more information about the Coronavirus Business Interruption Loan Scheme on the British Business Bank website. We will provide information on how to apply for funding soon.

Find out more here:


Royal Bank of Scotland


This article is for media use only and is not a financial promotion.


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