We’re proud to sponsor the 2022 Trans Festival which take place on 13 August. At the festival we’ll join a panel to discuss, “The role of businesses in driving change, specifically for the LGBT+ community”.
And we’re going further than just sponsorship – we’re 
committed to delivering a better experience for our LGBT+ customers and colleagues by challenging the status quo. Here’s how we’re supporting our customers and colleagues:
Customers
- We’ve improved the process for customers to change gender on bank records, so they can now do this in branch, through telephony, and web chat, without gender recognition certificates.
- Branch colleagues can now include pronouns on their name badges.
- We’ve added a section in Banking My Way, a free service that allows customers to record information about the support or adjustments they need to make banking easier, with the following options:
- I am transgender or in the process of transitioning
- Please don’t assume my gender when speaking with me
- I do not need any specific support, just be aware of my circumstance
- We’ve introduced the Mx title for personal customers.
- We’ve updated the process for existing customers who wish to register or re-register for online banking, removing the gender question.
- And we’ve introduced colleague guidance to help them with customer conversations.
Colleagues
- In February 2022 we launched an LGBT+ Awareness eLearning module featuring videos of LGBT+ colleagues sharing their personal experiences. Over 3,500 colleagues have completed this module so far.
- We encourage the use of pronouns on email signatures and other communication platforms, to demonstrate our allyship for trans and non-binary colleagues.
- We updated our security pass process so that gender fluid colleagues may have a double-sided card in order to present themselves in their masculine or feminine gender expression. For colleagues that are transitioning, they can update their photo as many times as necessary.
- Our employment policies have been updated with an LGBT+ inclusive lens
- In September 2022 we’ll be adding trans healthcare services, in the form of a Gender Identity Pathway, to our healthcare provision.
Jen Tippin, NatWest Group Chief People & Transformation Officer and Executive Sponsor for LGBT+, said:
“While the laws and attitudes towards LGBT+ issues and rights differ greatly from one country to another, one thing is clear: everyone is welcome here at NatWest Group. We welcome and value our LGBT+ customers, and we judge our people by their talents, performance and potential – not their sexual orientation or gender identity.”
Did you know?
Our employee led Rainbow Network provides support to LGBT+ colleagues and allies with issues relating to LGBT+ matters in and out of work. Find out more about our employee led networks.
