Who we are
Who we are
- About NatWest Group
  About NatWest Group
  
  NatWest Group is a UK-focused banking organisation, serving over 19 million customers, with business operations stretching across retail, commercial and private banking markets.
  
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  Our strategy
  
  Our purpose
  
  Our businesses
  
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- Contact us
  Contact us
  
  It’s easy to get in touch with us. If you’re a customer, media, or an investor, use these details to contact us directly.
  
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- Leadership & governance
  Leadership & governance
  
  Find out more about our Board of Directors and Executive management team, and view key governance documents.
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- Our brands
  Our brands
  
  How do we drive growth and support the financial lives of our personal, business and corporate customers? Through our brilliant banking brands.
  
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  Our brands
  
  NatWest
  
  Royal Bank of Scotland
  
  Ulster Bank
  
  Coutts
  
  Holt's
  
  Lombard
  
  RBS International
  
  FreeAgent
- Working at NatWest Group
  Working at NatWest Group
  
  Strong relationships with millions of customers are at the heart of our workforce. We are committed to having a motivated and inclusive workforce who are engaged and passionate about serving customers.
  
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  Working at NatWest Group
  
  Diversity, equity & inclusion
  
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Sustainability
Sustainability
- Our Purpose in Action
  Our Purpose in Action
  
  We’re dedicated to serving our customers. By being there throughout their lives, we can build long-term value, invest for growth, make a positive contribution to our communities and drive attractive returns for shareholders. Our focus is to continue building a great bank, powered by great people and delivering fantastic service to our 19 million customers.
  
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  Overview
  
  Message from our Director of Sustainable Banking
  
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- Climate and Environment
  Climate and Environment
  
  As a leading UK bank with 19 million customers, we are well-placed to support them to make sustainable choices, while driving value and growth from the commercial opportunities of the transition to a net-zero economy.
  
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  Managing climate change
  
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  Managing our environmental impact
  
  Own operational footprint
  
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- Society
  Society
  
  As a leading financial firm in the UK, we believe we can make a real and positive difference to people’s lives.
  
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  Supporting customers
  
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- Governance and Responsible Business
  Governance and Responsible Business
  
  We follow the highest standards of corporate governance, business integrity, and professionalism in all our activities. Our corporate governance framework helps support the effective implementation of our strategy and decision-making, and promotes long-term sustainable success.
  
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  How we do business
  
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  United Nations Sustainable Development Goals
  
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- ESG Policies and Downloads Repository
  ESG Policies and Downloads Repository
  
  We’ve got information on topics such as employing staff and business planning. Take a look at our reports and policies.
  
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Investors
Investors
- Investing in NatWest Group
  Investing in NatWest Group
  
  We are building a simple, safe & more customer focused bank.
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  Investment case
  
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  View our latest financial results
- Annual Report
  Latest Annual Report & Accounts
  
  View highlights from our latest Annual Report & Accounts and download the full reports.
  
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- Results & Events
  Results & Events
  
  View the financial results of NatWest Group and our subsidiaries alongside other presentations to investors.
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  Latest financial results
  
  Results archive
  
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- Regulatory News
  Regulatory News
  
  Read our recent company announcements and search the archive for historic filings.
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  Company Announcements
  
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- Shareholder Hub
  Shareholder Hub
  
  Manage your shareholding online or view information on shareholder meetings, the share price and dividends declared.
  
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  Share data
  
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- Fixed income
  Fixed income
  
  Find out more about our credit ratings and issuance across the Group including Green, Social and Sustainable bonds.
  
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  Company legal structure
  
  Credit ratings
  
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  Unsecured securities documentation
  
  Green, Social & Sustainable bonds
  
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  Our Readiness for Resolution
- ESG Disclosures
  Environmental, Social and Governance Disclosures
  
  Read about our purpose in action and view our recent disclosures on environmental, social and governance issues.
  
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News & Insights
News & Insights
- Latest Stories
  Latest Stories
  
  Take a look at our recent stories and insights.
  
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- News Room
  News Room
  
  Find all media contacts and resources from NatWest Group.
  
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  Press releases
  
  Media contacts
  
  Photo library
Careers
Careers

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Enterprise

Helping UK businesses to grow

Hear from Mikael Rosen, Relationship Director in Corporate & Commercial Banking, on why great service is about understanding our customers’ needs.

05 Mar 2024 . 1 min

Businesses come in all shapes and sizes. They face different challenges as they evolve and need different support as they grow.

As a relationship manager, I’ve learned that there’s never a one-size-fits-all approach to helping our business customers. Often, it’s about providing a wide range of support, from meeting a business’s everyday banking needs to assisting with its longer-term goals for growth.

In 2023, it was great to continue our work with South Coast Insulation Services (SCIS), a national, Trustmark-accredited energy efficiency provider.

The business is ambitious about its growth journey and the role it could play in improving energy efficiency in the UK housing and property market. To support this, in 2023 SCIS acquired Cotswold Energy Group, a renewable energy specialist offering solar, ground and air source heat pumps, and electric vehicle solutions.

We supported SCIS with the acquisition, providing a £6 million revolving credit facility to fund the transaction. We’ve worked with the customer for a long time and been able to build a good relationship.

Our knowledge of the company meant that we could structure a deal which suited SCIS’s business model and expansion plans, providing funding for growth and supporting its working capital needs. We have since further supported SCIS, providing asset finance as it continues to scale its operations and national coverage.

As one of the biggest banks for businesses in Great Britain, I like to think we champion our business customers by working with them to understand their needs, finding the right solutions to help them grow.

2023 Annual Report

Visit our Annual Report page to learn more about how we’re serving our customers every day.

All information from our 2023 Annual Report and Accounts.

This article is for media use only and is not a financial promotion.

Information about business lending

Security may be required. Product fees may apply. Finance subject to status.

Helping UK businesses to grow

2023 Annual Report

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