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Solving a problem

Rhys Lloyd and Josh Ablett (pictured below right and left respectively) founded PharmAppy in 2020, having heard from both pharmacists and patients about the existing problems with managing prescriptions and accessing pharmacy services.

“PharmAppy was born out of lockdown,” Rhys reflects. “My dad, who’s worked in pharmacy for over 25 years, would regularly talk about how old fashioned the systems were. This combined with my grandparents’ struggles in managing their prescriptions, got us thinking about what solutions there were currently to solve the problems for both parties. Turns out these were lacking, so my colleague Josh and I, chatted and his grandparents were experiencing the same problems, so he was instantly onboard with creating a solution.”

Learning to identify an opportunity

Rhys and Josh have been friends since their time together at school. As well as an education, school also provided the arena for their first ‘business’.

“When we were 14, we started our first venture which was responding to our friends complaining about the footballers that were featured on the cover of the annual FIFA computer game,” Rhys said. “It was always a big-name player from a major team, but people at our school wished that their favourite player was on there. So, Josh and I would go home and use photoshop to redesign the covers, print them out and sell them.”

After leaving school, both Rhys and Josh continued to build on their computing expertise and set up a firm offering marketing and web agency services to clients across the North-West of England.

 

From agency to app

Following their initial research into how prescriptions are manged and distributed, Rhys and Josh discovered that the software that pharmacies and patients used were completely disconnected.

“Josh and I were used to using products that were seamless and where services could be accessed at the touch of a button,” Rhys said. “Initially, we set out to build a really basic medication management app, which allowed patients to easily order, track and manage prescriptions. We launched that into two local pharmacies in North Wales, and got about 1,000 users on it. It was basic but it was a start, and we could see the benefits. It was then that we started thinking about improving the product and growing the business.”

NatWest has been so good for us… The accelerator gave us a community of like-minded people and access to space.

Meeting NatWest

A chance meeting with another business owner saw Rhys and Josh introduced to Jess Grocutt, the Acceleration Manager of our Manchester hub.

“NatWest has been so good for us,” Rhys said. “The accelerator gave us a community of like-minded people and access to space. The community aspect was so important because although we all had very different businesses, the challenges were often the same: learning to articulate what your business is; selling your idea through getting pitching right; and securing finance.”

Jess said: “Rhys and Josh joined our accelerator with a prototype of PharmAppy, a need for funding and an abundance of passion and drive for what they were creating. As their Acceleration Manager, I worked alongside them as they tested their app with pharmacies, checking in regularly with them on their progress to help keep them on track and hold them to account. With their ambitious goal of securing investment, I supported them to create a pitch deck that was suitable to present to investors, coached them to pitch effectively and connected them with the wider ecosystem who could help them on their investment journey.

“It’s been incredible to be a small part of their journey, their resilience and attitude towards the business is inspiring and I’m so excited to see what’s next for them and PharmAppy.”

Attracting attention and investment

Rhys and Josh’s endeavours sparked a conversation with an investor from a software company.

“We started chatting and before too long they invested in PharmAppy”, Rhys said. “Their team runs an innovative system which uses AI to clinically check prescriptions. It was a perfect fit for us, because rather than use our portal to manually update patients, integrating with their technology means the entire process requires no manual input. When patients place an order, it lands straight into the pharmacy’s workflow. The pharmacist will dispense the prescription as normal, and with their barcode scanning, patients automatically get updated with push notifications as to the progress of their medication via the PharmAppy app.

“Gaining this backing was a game-changer for the business. The partnership was filled with opportunity, enabling us to explore the art of the possible in the world of patient apps and create positive change for pharmacies and their patients”.

Once you begin to see opportunity, you never go back to not seeing it.

Going ‘National’

“The investor’s company has hundreds of pharmacies across the UK, and they’re growing exponentially every month,” Rhys said. “PharmAppy’s integration with their software means we are able to seamlessly expand the app’s functionalities beyond prescription management and direct communication between patients and pharmacists, to the booking of additional pharmacy services and more. With a lot of the hard work behind us and foundations built, we’re now entering an exciting phase of growth, as we scale across the UK and continue our mission of building the most advanced patient app in the country, getting it into as many patients’ hands as we can.”

 

Glass half-full

“What I always say to people is that entrepreneurs are generally wired a little differently, but anyone can do it. Once you begin to see opportunity, you never go back to not seeing it. For example, if I’m with my friends, out for drink say, and they’re complaining about something; rather than seeing the complaint in a negative light and agreeing with them, my cogs are turning and I’m thinking ‘how could I solve this?’ A business simply addresses a problem or a need, and being positive, open-minded and forward-thinking could be the catalyst for the next big thing.”

Accelerator hubs

Through our 13 Accelerator hubs NatWest Group supported over 1,300 entrepreneurs during 2023, offering access to business expertise and a community of like-minded peers

This article is for media use only and is not a financial promotion.

Supporting UK enterprise in 2023 data taken from our '2023 Environmental, Social and Governance Disclosures Report', available on our Enterprise internet page

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