We’re working to build financial resilience and offer personalised support to the people who need it most. In 2023, NatWest Group announced new support focused on financial wellbeing for both our customers and people who don’t bank with us.


This has included opening our Know Your Credit Score tool to non-customers in the UK, providing breathing space for personal customers in financial difficulty and extra training for colleagues, like me, to help customers with money management and fraud awareness.


The way I help customers with financial wellbeing is by discussing it openly, and one of the main tools I use is the free Financial Health Check. It’s open to anyone, not just our customers. 

I’ve seen first-hand the positive impact a Financial Health Check can have.

During the Financial Health Check, we review the participant’s personal finances and go through how we could help them to save money. We can also look at ways to make banking easier for them and offer helpful tips and ideas to help them get financially fitter, both now and in the future.


I’ve seen first-hand the positive impact a Financial Health Check can have. After a regular customer became unemployed due to ill health, it was clear that he was seriously worried about money. I offered him a Financial Health Check. Together, we discussed budget saving options and cancelled small direct debits he didn’t need. We also set up separate accounts for his bills, so he could budget better.


A few months later, you could see he had a spring in his step again. The change was just fantastic. It gives me a great sense of achievement when I can help customers with their financial wellbeing.

2023 Annual Report

Visit our Annual Report page to learn more about how we’re serving our customers every day. 

All information 2023 Annual Report and Accounts.

Know Your Credit Score

Free for those aged 18 or over with a UK, Channel Islands, or Isle of Man address, following successful registration. Data provided by TransUnion.

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