COVID 19 – Supporting our customers

A padlock lays over numerous bank cards

NatWest issues urgent lockdown scam warning

The lockdown at the beginning of March saw an increase in scams of 400% according to Action Fraud and NatWest is hoping that by alerting customers in advance and further raising awareness of these types of scams, criminals will be less able to take advantage of the current lockdown measures.

Person investigating green crates on shelves

Headquarters used as food bank distribution hub

NatWest Group and The Scotsman newspaper call for businesses to donate food and hygiene products to support poverty charities during coronavirus crisis.

Smartphone on wooden surface

NatWest announces £1m fund to SafeLives

NatWest has announced the launch of a £1m fund to support victims of economic and domestic abuse, in partnership with SafeLives; the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.

Green trees, solar panels and wind turbines

Leaders call on PM for socially just and green recovery from COVID-19

A letter sent to the Prime Minister on Tuesday 9th June calls on his government to use the UN Sustainable Development Goals (SDGs) to frame Covid-19 recovery plans.

Full meeting room viewed from interior building atrium

Chief Executive and Chairman pay announcement

NatWest Group Chief Executive Alison Rose and Chairman Howard Davies will forgo 25% of their fixed pay for the remainder of 2020, which will be donated to the National Emergencies Trust (NET) Coronavirus Appeal.

Person with shopping bags looking at a smartphone

Banking and mobile industries unite to tackle COVID-19 text message scams

The UK mobile industry, banking and finance sector and the National Cyber Security Centre (NCSC) have joined forces to prevent criminals from sending scam text messages exploiting the Covid-19 crisis.

Our purpose in action

Our purpose can be seen in action through our support of customers, colleagues and communities during the Covid 19 pandemic.

NatWest Group staff member smiling and speaking to the elderly

Companion card launched for carers supporting vulnerable customers

NatWest, Royal Bank of Scotland and Ulster Bank have announced the introduction of a new ‘companion card’ – a supplement to their existing current accounts that will enable vulnerable customers and those in extended isolation to give trusted volunteers a way to pay for their essential goods.