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03 Jun 2021

'Appy 10th anniversary

From small beginnings, our mobile banking app has grown to become the window to the bank for almost eight million users as we mark ten years of driving digital change through our app.

There have been many changes and additions to our app since it launched in 2011, but all come back to a single-minded focus on saving customers time and making their lives easier by letting them do more of their banking where and when they want.

From the humble beginnings of being able to view their balances, transfer money between their accounts and pay people or organisations they'd already set up on online or telephone banking, our app users can now login using their face or fingerprint, pay others using just their phone number and even view their credit score, a breakdown of their spending and chat with us 24/7 via Cora.

 

Watch this film to learn more about the evolution of our mobile banking app from its early days to the present day:

 

Wendy Redshaw, Chief Digital Information Officer for Retail Banking at NatWest, said: "I'm incredibly proud of how we've evolved our app over the last 10 years to help us become a relationship bank for a digital world. From providing secure ways to make payments with our market-leading facial biometrics, to helping people understand their spending better and easy cheque depositing, there's so much customers can do on the app now. In fact, the app is now the most popular way to apply for products with us. I'm really excited to see what the next 10 years hold!"

 

Disclaimer:

This is for media use and not a financial promotion.

Our App is available to personal and business banking customers aged 11+ using compatible iOS and Android devices. You'll need a UK or international mobile number in specific countries.

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