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COVID 19 – Supporting our customers

Our purpose in action

Our purpose can be seen in action through our support of customers, colleagues and communities during the Covid 19 pandemic.

Download infographic (PDF 119KB)

Supporting entrepreneurs

Like many other start-ups in our accelerator hubs across the UK, we continued to help SACO Superfoods from Manchester during the lockdown.

Companion card launched for carers supporting vulnerable customers

NatWest, Royal Bank of Scotland and Ulster Bank have announced the introduction of a new ‘companion card’ – a supplement to their existing current accounts that will enable vulnerable customers and those in extended isolation to give trusted volunteers a way to pay for their essential goods.

Supporting our communities

One of our community bankers helped deliver shopping, medicines and other essentials to our customer Margaret Thomas.

Headquarters used as food bank distribution hub

NatWest Group and The Scotsman newspaper call for businesses to donate food and hygiene products to support poverty charities during coronavirus crisis.

Supporting our NHS

We opened 41 accounts at short notice for Kings College Hospital nurses who had come from abroad to support our NHS during the pandemic.

NatWest announces £1m fund to SafeLives

NatWest has announced the launch of a £1m fund to support victims of economic and domestic abuse, in partnership with SafeLives; the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.

Supporting local enterprises

NatWest contributed £5 million to the Prince’s Trust Enterprise Relief Fund which helped companies like KHAN Performance.

Leaders call on PM for socially just and green recovery from COVID-19

A letter sent to the Prime Minister on Tuesday 9th June calls on his government to use the UN Sustainable Development Goals (SDGs) to frame Covid-19 recovery plans.

Helping businesses thrive

Royal Bank of Scotland supported St. Andrews Timber with a CBILS loan and they are now looking to expand their business.

Chief Executive and Chairman pay announcement

NatWest Group Chief Executive Alison Rose and Chairman Howard Davies will forgo 25% of their fixed pay for the remainder of 2020, which will be donated to the National Emergencies Trust (NET) Coronavirus Appeal.

Supporting business

Like many other companies we’ve supported across the UK, we moved quickly to help well-known retailers Timpson with lending.

Banking and mobile industries unite to tackle COVID-19 text message scams

The UK mobile industry, banking and finance sector and the National Cyber Security Centre (NCSC) have joined forces to prevent criminals from sending scam text messages exploiting the Covid-19 crisis.