Through learning, we help people thrive

At NatWest Group, we encourage everyone to develop good money management skills. We help young people learn about money and empower our customers to improve their financial know-how.


Watch CEO Alison Rose talking about the bank’s commitment to help 2.5 million people in the UK each year to improve their financial capability through programmes such as MoneySense and Financial Health Checks.

More financial confidence

As a leading learning organisation, we’ve announced our following commitments to:

  • Reach 2.5m people each year through financial capability interactions
  • Help 2m additional customers to start saving by 2023
  • Get 100% front-line colleagues professionally qualified/ accredited within first 12 months in role
  • Extend our Digital Apprenticeship Programme across the UK

How we put learning into action

  • MoneySense – we’ve helped 8.7m young people learn about money since we established MoneySense in 1994. More about MoneySense
  • Financial Health Checks  – we helped c.1 million people last year. In 2020, we’ve already completed 471657 Financial health Checks in branch, via telephone and video banking. More about Financial Health Checks 
  • Saving – we’ve helped over 255k customers to start saving this year. More about our Savings
  • Digital Apprenticeship Programme – is expanding to include London, Edinburgh and Manchester. We give new candidates from under-represented backgrounds the opportunity to develop digital and data analytics capabilities. More about Digital Apprenticeship Programme
  • Expertise – we maintain our professional membership with the Chartered Banker Institute and our colleagues meet annual CPD requirements. The Chartered Banker Institute is the UK’s only and world’s oldest professional body for banking. More about our Accreditations


Helping people make better financial decisions

When we support our customers’ financial capability, we go beyond delivering fair products and great services. In line with our purpose, we help our customers, wider society and future generations to develop good money management skills. That’s how we empower people to make brilliant and better financial decisions.