Building Financial Capability
We will build financial capability by helping those who want to take control of their finances and their futures to make the most of their money.
As a leading learning organisation we have committed to:
- Deliver 15m financial capability interactions by 2023
- Help 2m additional customers to start saving by 2023
- Get 100% front-line colleagues professionally qualified/ accredited within first 18 months in role
- Extend our Social Mobility Apprenticeship Programme across the UK
How we put learning into action
- MoneySense – we’ve helped 10m young people learn about money since we established MoneySense in 1994. More about MoneySense
- Financial Health Checks – we've helped over 936k customers organise their finances, achieve their goals and make more of important life moments through a free, personalised one-to-one Financial Health Check in 2021. Available online, over the phone, or via video banking. More about Financial Health Checks
- Saving - we’ve helped over 470k additional customers to start saving in 2021. More about our Savings
- Social Mobility Apprenticeship Programme - has expanded to include London, Edinburgh, Manchester, Bristol and Birmingham. We give new candidates from under-represented backgrounds the opportunity to develop future skills and capabilities. An example of some of our digital apprenticeships in the Programme.
- Expertise – we maintain our professional membership with the Chartered Banker Institute and our colleagues meet annual CPD requirements. The Chartered Banker Institute is the largest professional body for bankers in the UK. More about our Accreditations
Supporting the employability of customers, communities and young people
- CareerSense - In 2021, we launched our ‘CareerSense’ programme, which provides free-to-access tools to develop critical skills and support employability prospects for 13- to 24-year-olds, to improve youth employability prospects; especially for those from low-income families and Black, Asian and Minority Ethnic backgrounds. Since its launch, over 8,000 young people have registered to attend a skills exploration workshop. In addition, in November 2021, we welcomed our first cohort to the CareerSense ‘Find Your Path’, our new initiative for young people not in employment, education or training. The scheme helps young people to benefit from a range of skills development sessions, mentoring and paid work experience. More about CareerSense.
- ‘Learning with NatWest’ and ‘Learning with Royal Bank’ was launched in November 2021 to support communities, families and businesses (both customers and non-customers) build their capability for now and the future, It focuses on climate, employability, entrepreneurship and enterprise, as well as future skills and building financial confidence.