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ESE & reputational risk management

We recognise that the activities of our customers can have environmental, social and ethical (ESE) impacts – including polluting activities and the potential for human rights infringements. To help us assess and manage these risks, we have an ESE Risk Framework comprising of policies and processes to give us better insight into our customers’ activities and address issues of concern to minimise risks to the bank and manage stakeholder expectations.

A specialist team is responsible for developing and maintaining our ESE Risk Framework and assisting the business and support functions on its implementation and oversight. Risk officers and customer-facing colleagues receive regular training on ESE risks and procedures. Our policies reflect applicable national and international laws and take into account good international practice, for example managing climate change. They also incorporate a number of voluntary standards such as the Equator Principles and the UN Global Compact.