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Our operating environment

This illustration of our operating environment provides an integrated materiality assessment of the most important considerations with the potential to influence our ability to serve customers and create value for the long term.

In 2020 we added the Global Pandemic and Employment and Enterprise. The impact of COVID-19 runs through all considerations and is reflected in the definitions found on pages 24-26 of our 2020 Annual Reports and Accounts (PDF 313KB).

For more information on some of the factors that inform our integrated materiality assessment please visit:

Our Stakeholders

UN Sustainable Development Goals

How we create value (PDF 70KB)

Strategic Report (PDF 13MB)