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Stakeholder Engagement

Our business is made up of a network of relationships. Our purpose recognises that our business is made up of a network of relationships. Listening, engaging, and partnering with stakeholders helps us to address our business impacts and improve outcomes for customers, society and the environment.

Please see our 2021 Stakeholder Engagement table (PDF 52KB) for details of who our key stakeholders are, how we engaged with them, what we discussed and the outcomes – both at company and NatWest Group Board level.

Key ESG topics for our stakeholders

In 2021 we carried out an Environmental, Social and Governance (ESG) materiality assessment, involving a programme of stakeholder engagement to deepen our understanding of the ESG topics that matter most to them. The findings guide our reporting and decision-making, ensuring we remain focused on the right issues. While we have identified climate, enterprise and learning as the three focus areas of our purpose where we can make a meaningful contribution, our 2021 assessment confirmed that our stakeholders believe there are many other important ESG topics for NatWest Group to consider, particularly those related to our core business responsibilities.

Read more about our ESG materiality assessment, including our methodology, here