Stakeholder engagement

Listening, engaging and partnering with stakeholders helps us to address our business impacts and improve outcomes for customers, society and the environment.

The diagram below highlights the main stakeholders of the bank, and we continue to improve the way we listen to our stakeholders and address the areas of interest and concerns they have and the way our decisions impact them.

Summary of key stakeholder groups and the issues they raised in 2019 (PDF 52kb)

The Board also proactively engages with stakeholders including customers, employees, suppliers and investors to understand their views across a range of issues as described in our Annual Report and Accounts (PDF 6MB).