Stakeholder engagement

Listening, engaging and partnering with stakeholders helps us to address our business impacts and improve outcomes for customers, society and the environment. Our approach to stakeholder engagement in 2020 was significantly influenced by the Covid-19 pandemic.

Please see our 2020 Stakeholder Engagement Table (PDF 272KB) for details of who our stakeholders are, how we engaged with them, what we discussed and the outcomes.

The Board also proactively engages with stakeholders including customers, employees, suppliers and investors to understand their views across a range of issues as described in our Annual Report and Accounts (PDF 13MB).