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Compliance and conduct

We are committed to ensuring the behaviour of NatWest Group and its staff always promotes fair and appropriate customer outcomes, and that we comply with laws, regulations, rules, standards and codes of conduct. For further details of our approach to managing these issues, please refer to the Compliance & Conduct Risk section of our 2020 Annual Report & Accounts (PDF 13MB).

We have a number of tools that guide the way we work together. Our Code (PDF 629KB) sets out the behaviours that we expect from all employees and lays out the standards of conduct that support our values. It explains what we expect of each other, and what our customers and communities can expect of us.

The YES check is a key tool to help guide our thinking and decision making and helps us consider the perspectives of different stakeholders before making the best decision. Our customers expect each of us to exercise good judgement and do the right thing.