We champion potential, helping people, families and businesses to thrive

Our future growth is built on this one, clear purpose. It’s what drives us and defines us, guiding all of our decision-making as we balance the evolving needs and expectations of our stakeholders – customers, colleagues, communities and shareholders. 

Annual Report and Accounts 2021

We champion potential, helping people, families and businesses to thrive. Find out more in our Annual Report and Accounts.

Climate-related Disclosures Report 2021

Details our progress in 2021 on our climate ambitions including an overview of our approach to climate-related governance, strategy (including scenario analysis), risk management, metrics and targets.

Environmental, Social and Governance (ESG) Supplement 2021

Provides an overview of our purpose in action and key environmental, social and governance matters including progress in 2021.

We are informed by the needs of our stakeholders

We aim to balance the different interests of our stakeholders in all our decision-making, especially when there are difficult choices to be made. We also recognise the need for transparency and openness, regularly engaging and seeking the views of our stakeholders.







We have four strategic priorities...

We are a relationship bank for a digital world. Our strategy for growth delivers on our purpose and drives sustainable returns to shareholders through four strategic priorities:

Supporting customers at every stage of their lives

Powered by innovation and partnerships

Simple to deal with

Sharpened capital allocation

...creating a positive impact through our areas of focus