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Disability

We have accessibility features in all products, services, behaviours and key processes. It’s important that we understand what our customers and colleagues with disabilities need, want and expect from the bank. Doing this helps us to create equal opportunities for everyone. 

For full information please refer to our 2024 Annual Report & Accounts (PDF, 19.0 MB) and Sustainability data sheet (xlsx, 1.3 MB).

In addition to the work referenced in our annual reports, we are founding signatories to The Valuable 500, a global movement which strives to place disability inclusion at the heart of business strategy with consistent attention at board level.

Read about our Enable employee-led network here.

Oliver Holbourn – presenting at the Business Disability forum conference

Celebrating disability

Talking to our executive sponsor for disability

We were proud to sponsor the Business Disability Forum’s 2023 annual conference. And we were so inspired that we decided to talk to Oliver Holbourn, CEO of RBS International and our exec sponsor for disability, about what we’re doing to make NatWest Group more accessible.

 

Accessible by design

"This year marked the first time that NatWest Group sponsored a Business Disability Forum conference – something I’m very proud of. The way that the Business Disability Forum is leading the disability inclusion debate in business is simply brilliant.

"Let me start with a little about me. I have been the sponsor of Enable; NatWest Group’s employee-led network for colleagues and customers with impairments and disabilities, for the past three years.

"I am the parent of two neuro-diverse kids and I have a back condition that I have had since my mid 20s which makes me feel like a human yo-yo with the permanent fidgets.

"And I’m extremely passionate about NatWest reaching its ambition of being an accessible bank by design, by which I mean a bank where everyone asks themselves whether the customer or colleague journey that they are a part of thinks first about whether everyone can access that journey in an easy, fair, and safe way."