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LGBT+

We aim to continue to deliver a better LGBT+ colleague and customer experience through continuously challenging the status quo.

We have worked hard to understand the issues our LGBT+ colleagues and customers face and engage with them regularly to demonstrate that NatWest Group is a welcoming place, regardless of sexual orientation or gender identity.

For full information please refer to our 2024 Annual Report & Accounts (PDF, 19.0 MB) and Sustainability data sheet (xlsx, 1.3 MB).

In addition to the work referenced in our annual reports, we have introduced the option for our transgender customers to use the Mx prefix and have removed the need for existing customers to tell us their gender. For our colleagues, we have introduced dual-sided work passes that allow non-binary colleagues to present in masculine and feminine expression.

Read about our Rainbow employee-led network here. 

Partner Leave Story – Ross Sansom-Parnell and his husband Tony picture

A Colleague's Story

Becoming a parent with the support of Partner Leave

Ross Sansom-Parnell of NatWest Digital X in Edinburgh and global co-chair of our employee-led Rainbow Network, shares how bonding with his adopted son was made easier thanks to Partner Leave.

At the beginning of 2023, we replaced our existing Paternity Leave policies with Partner Leave policies, which are open to same sex parents as well as heterosexual parents, allowing more families to enjoy valuable time together.

Ross Sansom-Parnell and his husband Tony are both in the process of adopting their little boy who’s six years old. Thanks to our fully inclusive Partner Leave policy, Ross was able to take six months away from work to bond with his son whilst helping him to adapt to his new life with his new family.

Our adoption journey has been a bumpy ride, explains Ross, who has been back at work for three months since returning from Partner Leave.

It has taken a long time for us – three years in total from the beginning until our son finally moved in with us. Partner Leave allowed me the time to fully concentrate on our son. We were very lucky that I could take it and my husband could take five months adoption leave through his workplace. It meant we could both be off and be together as a family from day one.

We couldn’t have done it without Partner Leave. It’s been the best thing that I’ve ever seen the bank do. It opens the door for people who are thinking about adoption. So, what I’d say to others is – it changes your life. If you’re adopting a child, it means that you get quality time with them. Just take it. It’s there. Don’t be scared about what’s going to change in the bank, just take the time and enjoy the time with your child.