There are so many ways customers can bank with RBS and NatWest. Gone are the days where traditional bank opening hours dictated when you could get access to your cash.
More than 6 million RBS and NatWest customers are now choosing to do all of their banking digitally and, in a single hour every morning, around 167,000 people log on to the banks' mobile apps, between 7 and 8am.
We understand that not all of our customers want to bank on the move or online and customers who still want an over-the-counter service can go into our large network of branches or one of the 11,500 Post Offices across the UK to withdraw and deposit cash, pay bills and check their balance free of charge.
As well as our UK-based call centers which are open 24/7, our customers can also use social media to ask a question about their account. In 2012 we launched our Twitter help teams who are online from 8am – 8pm and webchat which is available 24/7. These channels mean we can help around 1,300 customers a week.