Our updates

NatWest and Royal Bank of Scotland help customers affected by flooding

This is a difficult time for those impacted by the serious flooding across North West England and Southern Scotland so NatWest and RBS have introduced a range of measures to support our personal and business customers and ease the financial strain.


For personal customers:

  • Mortgage and loan repayment deferral for up to three months
  • Customers can close fixed savings accounts to access cash with no Early Closure Charge
  • Refunds on credit card cash advance fees
  • Customers can apply for increased temporary credit card limit
  • Customers can request an increased cash withdrawal limit of up to £500


For business customers:

  • New or increased overdrafts with no arrangement fees for up to six months
  • Capital repayment holidays and reduced payments for up to six months with no arrangement or administration fees
  • Fee-free loan funding to replace assets.

Les Matheson, CEO of Personal and Business Banking at RBS and NatWest, said:

“We want to help the people and business owners affected by the recent flooding by making banking the least of their worries. We’re providing additional credit or access to finance where needed, so they can concentrate in getting their homes or businesses back to normal.

All of our branches in the affected areas have remained open, but we know some of our customers may not be able to get to us. We would urge our affected customers to get in touch with us, either by phone or in a branch, to discuss how we can help them get back on their feet.”

Further information on all the measures being offered, including specific contact numbers, are detailed in the notes to editors. Where a number is not specified, customers should call the following numbers or visit a branch:

NatWest personal banking
03457 888 444
RBS personal Banking (with accounts in Scotland)
0345 600 2230
RBS personal Banking (with accounts in England)
0345 900 0400
NatWest Business Banking
03457 114 477
RBS Personal Banking
03457 888 444



03457 888 444

03457 888 444


Subject to normal credit approval procedures. Over 18s and existing customers only. Repayment deferrals, holidays and reduced payments will continue to accrue interest.

This information is not a financial promotion and is for media use only.

Any property used as security, which may include your home, may be repossessed if you do not keep up repayments on a mortgage or other debt secured on it.

Our Updates
Our News
Press Release
scroll to top