Each of the cases presented in this article was brought to the attention of NatWest’s Community Protection Advisers (CPA’s). These anti-fraud specialists work with frontline employees and customers to proactively raise awareness of local scams and make sure these are dealt in the best possible way. They also react to referrals from the bank’s employees and take steps to safeguard customers and their funds, working with the police or trading standards where necessary. Since the role, which is unique to NatWest, launched in July 2015 the CPA’s has protected over £54m of customer money.
Laura Harris, Community Protection Adviser for London region, said: “Whilst some of these scams may seem far-fetched, fraudsters are unfortunately an everyday reality for some of our customers. They’ll use callous means to target anyone and everyone. My best advice is to question any situation where you’re unexpectedly being asked to part with money. If something sounds too good to be true, it probably is. I’d encourage customers to come and talk to us in branch or on the phone if they need any advice.”
Details of some cases of scam have been released to show the length fraudsters will go to in order to get hold of customer’s cash. Here are some examples: