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New NatWest branch showcases latest customer banking technology

Yesterday saw the launch of a brand new NatWest branch in London. The launch was attended by the Chief Executive of RBS, Ross McEwan and new head of Personal and Business Banking, Les Matheson, as well as NatWest ambassadors Michael Vaughan and Phil Vickery.


The all day event showcased the new branch and the state-of-the-art technology which is set to make banking simpler, quicker and easier for customers.

The branch, which has been built in previously unused space at 280 Bishopsgate, the London Headquarters of RBS, is set to serve the significant number of local business and personal customers located nearby.

It will also act as a flagship branch for new technology which is being rolled out across the UK branch network. Services available include iPads for digital banking, Cash and Deposit Machines (CDMs) and ATMs, all of which provide quick and convenient ways to bank for personal customers. The new CDMs will allow customers to pay in up to 50 notes or cheques in one single transaction, and provide image receipts for each cheque or pay-in slip deposited.

Business customers using the branch will find 'coin in machines', which allow large amounts of coins to be deposited without the need to count and bag them first, and Business Quick Deposit Machines, which provide customers with a receipt of their deposit; the first of their kind in London.

Ross McEwan explained the benefits of the new design: 'It connects our staff with our branches all day, every day. It also shows that we're investing in branches but in a completely different format. There are no fixed counter stands or big bars or glass, it's all very open so it connects us much more with our customers and enables our staff to have a much better conversation.'

CEO for Personal and Business Banking, Les Matheson said: 'What we expect is that branches are going to be moving away from transactional places, places were you come in and see a teller and get forms stamped. You'll see many more transactions happen electronically; on the phone, mobile, computer or iPads, and what you'll be using the branch for much more is to get advice, guidance and help.'

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