Conference call transcripts and replays
Wires transcript (PDF 68KB)
Media transcript (PDF 77KB)
Replays are available until Friday 17th May 2013.
Dial-in using the following telephone numbers:
- UK free call dial: 0871 700 0145
- International dial: +44 (0) 1452 550 000
- USA free call dial: 1 866 247 4222
- Australia free call dial: 1 800 613 774
- Hong Kong free call dial: 8009 013 93
- Singapore free call dial: 8004 411 242
- India free call dial: 1 800 300 089 80
Use the relevant access code:
Wires Conference replay access number: 48366203
Analyst Conference replay access number: 40487409
Media Conference replay access number: 40516079
Notes:
(1) Operating profit before tax, own credit adjustments, Payment Protection Insurance costs, Interest Rate Hedging Products redress and related costs, regulatory fines, integration and restructuring costs, loss on redemption of own debt, write-down of goodwill and other intangible assets, Asset Protection Scheme, amortisation of purchased intangible assets, strategic disposals, bank levy and RFS Holdings minority interest and includes the results of Direct Line Group on a managed basis, which are included in the discontinued operations in the statutory results until 12 March 2013 and as an associated undertaking thereafter (‘operating profit’). Statutory operating profit before tax was £826 million for the quarter ended 31 March 2013.