RBS has over £75m available to support impacted customers and will make more finance available if required.
RBS has a proactive approach that allows it to assist its customers when there are unexpected external circumstances. This support is available to customers banking with NatWest, Royal Bank of Scotland and Ulster Bank in Northern Ireland.
The bank has already started proactively contacting business customers who supported Carillion. Other impacted customers are encouraged to get in touch to understand the unique support and guidance that can be offered to their business.
This can include:
• Loan repayment holidays
• Interest rate reductions
• Temporary emergency loans with no fees
• Overdraft facilities
• Working capital support
• Helping with financing strategies via access to specialist bank staff
Impacted customers can contact their normal business contact at the bank or telephone:
Royal Bank of Scotland customers - 0345 600 2230 (Minicom 0800 404 6160).
NatWest customers – 03457 11 4477 (Minicom 0800 404 6161)
Ulster Bank Northern Ireland customers - 0345 366 5592 if calling from within Ireland and 0044 2890 538 459 if calling from outside Ireland.
Les Matheson, CEO Personal & Business Banking at RBS, said: “We’re committed to providing proactive support for impacted small businesses in Carillion’s supply chain. The steps we’ve taken to help ease cashflow concerns will be of immediate practical benefit and I would encourage any customers affected to get in touch to understand the unique support we can offer them.”
Support for personal customers
RBS is offering a range of flexible options to support impacted personal customers employed by Carillion or businesses in their supply chain. The bank is offering support to those impacted customers who may be at risk of falling behind on mortgage or loan repayments, or incurring bank charges.
RBS has an approach that allows it to assist its customers when there are unexpected external circumstances. This support is available to customers banking with NatWest, Royal Bank of Scotland and Ulster Bank in Northern Ireland.
RBS encourages any impacted customers to get in touch to understand the support and guidance that the bank can offer them.
This could include:
On request, and for 3 months, RBS will give impacted customers a repayment holiday on their loan or mortgage.
Request for refund on overdraft, credit card, or other bank charges.
Where a customer needs to withdraw savings funds and a fee will apply, RBS will waive that fee.
There is no financial cap on this support. RBS encourages any customer experiencing payment difficulties to contact the bank. RBS also offers free financial health checks to those who need some extra help managing finances.
Please contact us in branch or over the telephone for help:
Royal Bank of Scotland customers - 03457 24 24 24 (Minicom 0800 404 6160).
NatWest customers – 03457 888 444 (Minicom 0800 404 6161).
Ulster Bank Northern Ireland customers - 0345 742 4365.
This article is for media use only and is not a financial promotion.