The focus of the investment, from 2014-2018, will deliver a better, faster, simpler service - allowing customers to get on with running and growing their business. This investment is part of the bank’s strategy to become the number one bank for customer service, trust and advocacy in the UK.

As well as the bank-wide investment to improve systems resilience, this £1bn spend will include the following:

  • Multi-million pound entrepreneur programme - creation of 8 regional business accelerator hubs to inspire and support UK entrepreneurs
  • Simpler and quicker service for customers including account opening and lending – all but the most complex business lending decisions will be made in 5 days
  • Further training, accreditation and ‘tools’ for staff, and empowering relationship managers to make more decisions locally for their customers – ensuring that they are equipped to give customers the best service
  • Enhancement of our wealth management capability for High Net Worth customers
CEO of Commercial & Private Banking (CPB), Alison Rose has today set out the new strategy for CPB which, following a strategic review of the bank in February, has seen the Commercial and Private divisions brought together to better connect the bank with successful entrepreneurs and growth businesses who are creating wealth.
Alison Rose, CEO Commercial and Private Banking, RBS said:
“Banking should be easy for customers, but in the past we have made it too complicated to do even the simplest of things. We are fixing this.

"The investment we’ve pledged today will speed up account opening, simplify lending processes and provide tailored tools to help our people support customers better. This is exactly what a growing business needs from its bank, and is what we’re focused on doing.
"We are the biggest lender to UK business, and we are determined to be the best bank for business too."

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