CEO Ross McEwan has announced that RBS employees will provide Friends Against Scams training to one million people across the UK by 2020. The training will be available to customers and non-customers of NatWest, Royal Bank of Scotland and Ulster Bank, and will help them understand how to spot a scam and empower them to help prevent relatives, neighbours and friends from becoming victims.

RBS has supported the UK Government’s Joint Fraud Task Force and its focus on financial education through initiatives such as Take Five and Friends Against Scams. NatWest has been a founding partner of the Friends Against Scams programme since it launched in 2016 with the aim of reducing the number of people falling victim to criminal scams.

Currently 22,000 NatWest and Royal Bank of Scotland employees are Friends Against Scams ambassadors and this will be increased to 40,000 by the end of 2018.

Customers and the public will have a number of ways to undertake the training, including:

  • Completing a short awareness training session in person or online. Find out more about the training here.
  • As part of a regular financial health check with branch staff.
  • At in-branch and external fraud awareness events arranged by Community Bankers, TechXperts and branch staff.
  • Face-to-face training with a NatWest, Royal Bank of Scotland or Ulster Bank Community Protection Manager.

Speaking at the launch event held in NatWest Grand Central Birmingham, RBS CEO Ross McEwan said: “Friends Against Scams Training has being incredibly beneficial to our colleagues and now I want customers and the public to be able to experience the benefits of the training too. Keeping our customers safe and secure is a bank-wide priority.

“Having trained 22,000 colleagues across the bank we are already seeing a real impact which has helped our customers avoid becoming victims. However, more still needs to be done and we are proud to commit to training one million customers and non-customers across the UK by 2020.”

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