A type of confidence trick, social engineering is the use of deceit to manipulate or trick victims into certain actions including divulging personal or financial information. Examples include phishing emails and fraudulent phone calls asking for personal or financial information - known as vishing (voice phishing) - or phone calls from fraudsters impersonating computer technical support agents.
According to official data, approximately 23% of people in the UK have received a cold call requesting personal or financial information, potentially putting them at risk of becoming a victim. Social engineering exploits human nature and plays on victims’ emotions such as protecting themselves, their family and finances, gaining something of advantage or willingness to please others. It is a factor in many types of fraud.
Alasdair MacFarlane, Head of Customer Security at RBS, said: “RBS are committed to providing safe and secure banking alongside an excellent level of customer service. Fraudsters are always looking for new ways to gain access to money which is why we offer our customers a Secure Banking Promise, as well as lots of advice on our website to help them avoid falling victim to a scam. We're delighted to be working with Get Safe Online in raising awareness on this important issue.”