Across NatWest Group we want to help more people to manage their financial wellbeing and reach their goals through digital tools and personalised engagements, such as financial health checks.

We've announced new measures to help people better manage and make the most of their money.

Here’s what you need to know about our new financial wellbeing support measures:

Helping people understand their credit score

We’ve made the Know Your Credit Score service freely available to all non-customers; offering free credit scores, personalised insights and tips to manage and improve it with supporting tools that can allow you to simulate how future financial actions might change it, for example taking out a loan or new credit card.


Support for personal mortgage customers in difficulty

We stopped all fees and charges for personal mortgage customers in persistent financial difficulty who are receiving help from our specialist Financial Health and Support teams.


Training more colleagues to help customers

We've trained 130 facilitators who are ready to deliver workshops on money management and fraud awareness and we intend to train more during 2023.


Supporting business customers with high energy costs

We’re partnering with Octopus Energy to offer a 12-month, fixed renewable energy tariff, a free smart meter and £100 account credit. We’re also working with Perse to utilise AI to recommend how businesses could reduce electricity and gas bills through targeted actions.


These measures come on top of previous measures we announced earlier this year to support customers with the rising cost of living.


Our CEO of Retail Banking David Lindberg recently visited our Financial Health & Support Centre in Birmingham, to find out more about how we’re responding. Watch below for more.


Cost of living help


This is for media use and not a financial promotion

Information about Know Your Credit Score

Know Your Credit Score is free to use and available for those aged 18 and over with a UK, Channel Islands or Isle of Man address following a successful registration with TransUnion. All data is provided by TransUnion and you don’t need to be a NatWest customer.

Information about mortgages

NatWest, RBS and Ulster Bank mortgages are available to over 18s. Your home or property may be repossessed if you do not keep up repayments on your mortgage.

Information about Octopus Business Energy Tariff

Eligibility criteria apply. The Business Tariff is for existing banked customers that are Limited Companies or Partnerships. It's not open to sole traders or existing Octopus Energy customers. It's subject to application, and customers signing up to Octopus terms and conditions. Smart meter, energy supply tariff excluded in Northern Ireland.

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