Today, NatWest Group has announced that it has become the first UK bank to offer an app in ChatGPT, providing NatWest-specific home-buying and re-mortgage guidance. This marks a new way for consumers to access trusted information and begin their home-buying journey and is an important step as NatWest continues to invest in technology and AI to meet customers’ evolving needs.
NatWest now appears in the ChatGPT app store alongside well-known platforms such as Rightmove and MoneySuperMarket. This means customers and non-customers can add and tag the bank in a query to receive NatWest‑specific mortgage and home‑buying guidance without having to leave the platform. Users will then be signposted to NatWest-owned channels to take the next steps, including to access specialist advice, appointments for colleague support or digital mortgage applications.
Consumers can explore their mortgage options and support decision-making in a more personalised way, with ChatGPT drawing on publicly available NatWest APIs to calculate how much they could borrow, test affordability and deposit scenarios, and receive tailored mortgage rates. By sharing details such as their income and monthly outgoings, users can receive responses grounded in real numbers, returning to the conversation later as their circumstances or questions evolve.
Conversations within the app are clearly branded as NatWest, so customers understand when they are receiving responses from the bank.
Solange Chamberlain, Retail CEO, NatWest Group said: “As technology and AI open up new ways for people to access information and think about their finances, NatWest is focused on meeting customer needs by showing up in the right places at the right time.
Buying a home is a major financial decision, and we want to support those early mortgage planning conversations wherever they may take place. By bringing trusted NatWest mortgage guidance directly into ChatGPT, we’re giving consumers more choice in how they explore their options in a more personalised and accessible way.”
NatWest continues to transform the digital mortgage experience and currently leads the market with the largest flow of digital new business. This builds on its recent partnership and integration with Rightmove, that sees Natwest provide home buyers with an instant fully digital NatWest mortgage decision in principle when applying through Rightmove, enabling customers to then complete their full application online.
Notes to Editors
- This is the latest example of how NatWest is using AI to enhance the customer experience across key financial moments, as it recently became one of the first UK banks to launch a customer facing agentic financial assistant, piloting personalised financial spending insights with 25,000 customers in Cora.
- This follows the bank becoming the first in the UK to enter a strategic partnership with OpenAI last year, enabling faster innovation through direct and early access to OpenAI’s latest models.
- NatWest’s use of AI is governed by its Artificial Intelligence & Data Ethics Code of Conduct, underpinning a responsible and ethical approach to innovation and ensuring customers and their data are protected.
Media Contact
Chelsea Konadu
Chelsea.konadu@natwest.com
+44 7483 560 540
