- Tamara van den Ban appointed Managing Director, Premier
- Des McDaid appointed Managing Director, Everyday Banking
- Judith Cruickshank appointed Chief Operating Officer, Retail Banking
Commenting on the appointments, Solange Chamberlain, CEO Retail Banking, NatWest, said:
“I am delighted to announce the appointments of Tamara van den Ban, Des McDaid and Judith Cruickshank to further strengthen our management team as we grow our business. It’s an exciting time for NatWest as we support our customers’ evolving needs and their combined experience and leadership will help us to help even more customers and deepen our engagement with them.
“Together, Tamara, Des and Judith, will help us continue to transform Retail Banking and Premier, supporting our youth, families and affluent customers to make real progress with their financial ambitions.”
Tamara van den Ban appointed Premier Managing Director
Tamara van den Ban will join NatWest from Lloyd’s Banking Group where she is currently Customer & Commercial Director. Prior to that, Tamara held senior roles at Standard Chartered Bank, HSBC, and ING across Asia and Europe.
Tamara brings deep experience in serving retail and wealth customers and will join the bank as Premier Managing Director in the summer. Tamara will run the full end to end Premier business, including responsibility for the customer experience and business outcomes. The bank has set out clear ambitions for Premier and Tamara will lead the strategy to grow Premier to 1 million customers and treble the number of Retail customers investing with NatWest.
Tamara van den Ban, said: “I’m proud to be joining NatWest, the bank has a clear ambition for its customers, and I’m looking forward to working with colleagues to help deliver on that vision. I am excited to lead a customer led business, which has a tremendous opportunity to strengthen how we support our customers’ financial goals and to shape a Premier offering that meets their needs today and in the future.”
Des McDaid appointed Director of Everyday Banking
Des McDaid joins NatWest as its Director of Everyday Banking, effective from 10 March 2026. This new role will help deliver the bank’s strategy for growth and build an improved experience across the products and services the Retail bank’s 19 million customers use every day. Everyday Banking is at the heart of NatWest’s ambition to provide seamless, customer-centric experiences across a range of key service and payment journeys, such as current accounts and savings.
Des has over 35 years of experience in banking and joins NatWest from Goldman Sachs where he was Managing Director of Marcus UK. Prior to this, Des has held a number of senior retail banking roles, including companies such as TSB, Paragon Group, and ING Direct.
Commenting on his appointment, Des McDaid, said: “Creating initiatives that simplify and make life easier for customers is a big priority for the bank, and I’m looking forward to bringing these to life – helping to strengthen trust, support long-term financial wellbeing, and drive innovation.”
Judith Cruickshank appointed Chief Operating Officer, Retail Banking
Judith Cruickshank has been appointed Chief Operating Officer (COO) for Retail Banking, having started in the role on 1 January 2026.
Judith brings extensive customer and leadership experience from across the bank, most recently serving as Regional Managing Director for Scotland, Commercial Mid Market, within Commercial & Institutional Banking. Judith has also held senior roles within Retail and prior to joining the bank, has 14 years of experience in technical and commercial roles in Asia, Middle East and Europe.
Her appointment strengthens the operational leadership of Retail Banking, supporting NatWest’s ambition to build resilient, customer‑focused services across all channels. Judith will also retain her role as Chair, Scotland Board for the bank.
Judith Cruickshank, COO Retail Banking NatWest, said: “I’m thrilled to take on this role and to work with our teams across Retail to deliver our strategy and create simpler, more intuitive ways for customers to manage their money for today and for the future. Retail Banking underpins so much of the support we provide to young adults, families, and communities, and I look forward to helping shape the next phase of our transformation.”
At its Retail Bank Investor Spotlight in November, the bank included a deeper dive on the growth potential of its Retail business, and more information can be found here.
