NatWest has invested £330,000 to transform its Plymouth branch, on Old Town Street, into a modern, customer-focused banking space, with upgraded technology to improve service and reliability.
The refurbishment reflects NatWest’s commitment to local communities and its pledge of no further branch closures until at least 2029.
The branch will continue to support the community through free financial education programmes, including Financial Foundations workshops and the Thrive programme for young people.
NatWest customers in Plymouth are benefiting from a newly refurbished local branch, that underpins the bank’s ambition to become the number one bank for service in the UK.
The £330,000 investment has transformed the branch into a modern, customer first space, welcoming visitors in Plymouth from the moment they step inside. Visitors will experience a anew space where customers and colleagues can connect, helping to best address customers’ banking needs.
The initiative is part of the bank’s mission to empower the regions of the UK and strengthen its branch network, having committed to no further branch closures until at least 2029.
The branch in Plymouth has been supplied with:
- state of the art equipment and technology, including new upgraded machines to improve reliability, speed of service and reduce maintenance and downtime
- new comfortable seating areas within the banking hall
- newly refurbished employee spaces, including a refreshed dining and lounge area, to best serve those who serve their communities
As a bank, NatWest firmly positions its branches as a cornerstone of the communities it serves, and as trusted hubs for financial education and support. Through the delivery of thousands of free Financial Foundations workshops, the bank equips everyday customers and business owners with the skills, confidence, and knowledge they need to manage their finances effectively. In June, NatWest ran a number of sessions at Plymouth City College.
The Bank is also helping children from the age of five learn about money through its NatWest Thrive, the bank’s free education and future skills programme which transforms the way young people feel about money, entrepreneurship, investment and savings.
NatWest is also helping by offering free Financial Health checks, to help customers stay on top of their money.
Joanne Barham, NatWest Branch Manager for Plymouth City Centre said:
“We’re delighted to bring this newly refurbished branch to Plymouth, following a substantial investment that demonstrates our long-term commitment to the city. The improvements mean we can offer a more modern, welcoming and efficient banking experience, with customers supported as soon as they arrive.
“We’ve also significantly enhanced our colleague spaces and development programmes, creating an environment where our team can thrive. When our people feel supported, our customers feel it too, and that’s what this investment is all about.”
Dipesh Mistry Regional Director of Branch Banking for Central England, South West & Wales at NatWest, said:
“The South West is a vibrant and diverse region, with proud communities, ambitious businesses and enormous potential for growth.
“At NatWest, we’re committed to playing our part in that future by investing in places like Plymouth, supporting customers face-to-face and helping local economies thrive. Our promise to keep our branches open until at least 2029 reflects our long-term commitment that we are here to grow alongside the communities we serve.”
Nationally, the bank is investing over £50 million over 18 months, refurbishing branches across the UK, to better support customers face-to-face.
The bank is taking a tailored approached to supporting its communities because it knows no two towns are the same.
NatWest has made major investments in support of its customers in different ways, whether online, on the high street or on the move through the bank’s multi-million pound investment in its mobile branch fleet.
NatWest is not just investing in places to bank, its investing in places to grow. Small business owners and entrepreneurs across The South West, are also benefiting from the Accelerator Hub in Bristol, which provides free in-person events, networking and meeting spaces to help them scale, boosting the local economy. The Accelerator underpins the bank’s commitment to the regions, as part of its Growing Together campaign, which sets out how the bank will support UK economic growth.
Image of the refurbished Plymouth branch (JPG, 49 KB)
