NatWest has invested £375,000 to transform its Bath branch, on Stall Street, into a modern, customer-focused banking space, with upgraded technology to improve service and reliability.
The refurbishment reflects NatWest’s commitment to local communities and its pledge of no further branch closures until at least 2029.
The Bath branch will continue to support the community through free financial education programmes, including Financial Foundations workshops and the Thrive programme for young people.
NatWest customers in Bath are benefiting from a newly refurbished local branch, that underpins the bank’s ambition to become the number one bank for service in the UK.
The £375,000 investment has transformed the branch into a modern, customer first space, welcoming visitors in the City of Bath from the moment they step inside. Visitors will experience a new space where customers and colleagues can connect, helping to best address customers’ banking needs.
The initiative is part of the bank’s mission to empower the regions of the UK and strengthen its branch network, having committed to no further closures until at least 2029.
The branch in Bath has been supplied with:
- state of the art equipment and technology, including new upgraded machines and technology to improve reliability, speed of service and reduce maintenance and downtime
- new comfortable seating areas within the banking hall
- a newly created staff break out area to best serve those who serve their communities
As a bank, NatWest firmly positions its branches as a cornerstone of the communities it serves, and as trusted hubs for financial education and support.
Through the delivery of thousands of free Financial Foundations workshops, the bank equips everyday customers and business owners with the skills, confidence, and knowledge they need to manage their finances effectively.
The Bank is also helping children from the age of five learn about money through its NatWest Thrive, the bank’s free education and future skills programme which transforms the way young people feel about money, entrepreneurship, investment and savings.
NatWest is also helping by offering free Financial Health checks, to help customers stay on top of their money.
Mark Campbell-Smith, Branch Manager, City of Bath: Bath:
“We’re incredibly proud to shine a light on our refurbished branch in Bath. This significant investment reflects just how important our community is to us. By introducing new technology, we’re making banking faster, more personal and more accessible.
“We’ve also created a much improved working environment for our colleagues, with enhanced facilities and development opportunities that enable them to deliver the best possible service every day. It’s a space designed for everyone, whether that’s our customers or our team.”
Dipesh Mistry Regional Director of Branch Banking for Central England, South West & Wales at NatWest, said:
“The South West is a vibrant and diverse region, with proud communities, ambitious businesses and enormous potential for growth.
“At NatWest, we’re committed to playing our part in that future by investing in places like Bath, supporting customers face-to-face and helping local economies thrive. Our promise to keep our branches open until at least 2029 reflects our commitment that we are here to grow alongside the communities we serve.”
Nationally, the bank is investing over £50 million over 18 months, refurbishing branches across the UK, to better support customers face-to-face.
The bank is taking a tailored approached to supporting its communities because it knows no two towns are the same.
NatWest has made major investments in support of its customers in different ways, whether online, on the high street or on the move through the bank’s multi-million pound investment in its mobile branch fleet.
NatWest is not just investing in places to bank, its investing in places to grow. Small business owners and entrepreneurs across The South West, are also benefiting from the Accelerator Hub in Bristol, which provides free in-person events, networking and meeting spaces to help them scale, boosting the local economy. The Accelerator Hubs underpins the bank’s commitment to the regions, as part of its Growing Together campaign, which sets out how the bank will support UK economic growth.
Image of the refurbished Bath branch (JPG, 94 KB)
