- £50m investment to modernise and upgrade branch network over the next 18 months
- Expansion of unique mobile branch network, with increase in stops, offering more face to face services in communities across the UK
- Long term commitment marks conclusion of current programme of network changes as Group announces nine final branch closures
NatWest Group has today announced a commitment to make no further branch closure announcements across all three of its brands (NatWest, Royal Bank of Scotland and Ulster Bank) until at least 2029, marking the conclusion of its current programme of network changes and the start of a new long-term investment in its UK footprint and commitment to face-to-face banking.
As it completes this programme and continues to work towards delivering a sustainable branch network that provides further support for communities across the UK, the bank is setting out its next phase of investment. The Group will invest a further £50 million in its network over 2026/2027, focused on modernising existing locations, improving customer experience and ensuring colleagues are equipped to provide high quality, in person support.
To support this, it will increase the number of its mobile branch stops, expanding flexible, face-to-face services in communities across the UK, serving more communities than any other bank.
As part of its longer-term vision to provide support where it is needed most and to drive local growth, the bank will also refurbish, relocate and explore opportunities to open new branches where there is clear customer demand.
While 95% of its customers now choose to bank digitally for their day-to-day banking needs, NatWest recognises that in person support remains an important part of how customers manage their finances, especially in those important life moments.
Some branches will be impacted by the current programme of network changes, with a total of nine across Scotland, England and Wales set for closure later this year. These will be the last closure announcements until at least 2029.
Alongside its branches, NatWest is expanding how customers can access in-person support, combining its high street network of 336 branches with:
- The UK’s only mobile branch service, including the country’s only flying banker, reaching 577 communities around the UK each week and supporting 144,000 customers in 2025
- Presence in 235 Community Banking Hubs (more than any other bank), providing shared access to cash and banking services
- Long-standing Post Office partnership, enabling everyday banking across the UK via 11,500 post offices
- The largest bank operated, free to use ATM network in the UK with almost 5,000 cash machines
Solange Chamberlain, CEO, Retail Banking, NatWest Group said:
“This is an important moment for our customers and the communities we serve. We are investing to offer customers a seamless mix of ways to bank with us, including over the phone, digitally, or via our free to use ATM network — while continuing to support those who prefer face-to-face banking in branches and community banking hubs.
We will not announce any further branch closures until at least 2029 and are expanding more flexible and accessible ways to bank, with enhanced support to help customers act with confidence and achieve their financial goals.
“We understand the impact these changes can have for our colleagues and customers, and we will engage personally with all those affected by today’s closure announcement.”
NatWest is expanding its presence beyond traditional branches, providing face-to-face banking in more flexible and accessible ways. Its mobile branch network now reaches 577 communities across the UK each week, with teams travelling 14,000 miles across the country (serving over 144,000 customers in 2025). It has reimagined community banking with flexible, modern formats – from pop up locations in retail parks to shopping centres and at university events.
Community Bankers in hubs provide local, in-person support where customers need it most. These services are designed to ensure customers can continue to access banking in person — particularly in rural, remote and underserved areas.
The bank will also continue to support financial capability through its Financial Health Checks, with over 150,000 sessions delivered so far this year, helping customers take action over their finances. Colleagues will also visit schools and workplaces through the Thrive and Financial Foundations programmes, supporting people to feel more confident about managing their money.
