Giving and volunteering

Our recorded community investment for 2020 was £30.9m (UK only - £30.3m) (*). This reflects our investment in community programmes and our wider support to society through our business activities and is measured using the London Benchmarking Group standard.

£7.8m of this community investment is the result of our commitment to supporting charities and not-for-profit organisations through the provision of free and reduced-fee banking.

Many of our employees see helping the local community as part of their day job, and we encourage them to take part in giving and volunteering programmes. In 2020, we asked them to support us in giving back as much as they could. 

It is evident that Covid-19 has impacted our recorded volunteering hours as our main programmes had to close due to local and national restrictions. We’ve also seen a decline in recorded fundraising, although it should be noted that a vast number of our colleagues and customers supported the National Emergencies Trust’s (NET) Coronavirus Appeal, diverting funds to this vital cause.

2020 Community Outcomes

Through the generosity of our employees, charities received £3,232,146 in giving and fundraising and 13,599 hours of volunteering during business time.

We know that many colleagues want to support good causes of their own choosing. In 2020:

  • Every member of staff was entitled to a minimum of three days volunteering to help their local community.
  • We continued to promote payroll giving; 6,329 employees in the UK, Ireland and India donated £2,193,361 to charities. We received the Gold Quality Mark for the UK scheme. 
  • Our new Pennies from Heaven scheme has encouraged 4,691 colleagues to sign up and give the pennies from their monthly salaries to charity.
  • 30,000 trees were planted on our behalf by The Conservation Volunteers, helping to support our climate agenda.

(*) Limited assurance provided by Ernst & Young LLP.