Giving and volunteering

Our recorded community investment for 2019 was £36.3 million (UK only £34.8 million). This reflects our investment in community programmes and our wider support to society through our business activities and is measured using the London Benchmarking Group standard.

£12.9 million of this community investment is the result of our commitment to supporting charities and not-for-profit organisations through the provision of free and reduced-fee banking.

Many of our employees see helping the local community as part of their day job, and we encourage them to take part in giving and volunteering programmes. In 2019, we asked them to support us in reaching our bank-wide community targets:

2019 Community Outcomes

  • Through the generosity of our employees, charities received £4,340,537.
  • Our employees completed over 90,000 hours of volunteering during business time.

We know that many colleagues want to support good causes of their own choosing. In 2019:

  • Every member of staff was entitled to a minimum of three days volunteering to help their local community.
  • Our colleagues spent 36,078 hours with our partner of 12 years, The Conservation Volunteers, creating healthier and happier communities by transforming green spaces and planting trees across the UK.
  • We continued our Community Cashback programme in which the bank recognises employee fundraising and volunteering. 3,556 employees claimed a cashback award in 2019 resulting in £889,000 being received by charities.
  • We continued to promote payroll giving; 6,300 employees in the UK, Ireland and India donated £1,887,855 to charities. We received the Gold Quality Mark for the UK scheme.